We lost our awning in the recent storm and need a replacement. I had spoken with one of the salespersons at Awning Place right after the storm. I explained I didn't want to set up an appointment immediately because I didn't know how the insurance company wanted us to proceed. She seemed sympathetic and agreeable. I said I'd call back as soon as I knew how the insurance wanted to proceed. And I did today. In the course of our conversation this morning, she told me they wanted a $50 (returnable IF they get the order) fee for coming out to do the estimate. Considering they're four miles away and this was not mentioned in our prior conversation AND considering they are the only contractor who has ever asked us for a and quot;refundable feeand quot; for giving an estimate in all the time we've owned our home, I am completely disgusted. I've thought it through and I don't see the point of this. It's milking the situation to their advantage. I had hoped to do business with them as the young lady was very pleasant initially and I assumed this was the type of courteous and agreeable customer service we would received from them. So they were at the top of our list for contractors for this project. If it was within our budget, we had hoped to get two awnings, the replacement awning, and a second for the front door if we could swing it. But thinking it though,this is the height of taking advantage of a disaster situation and I felt disgusted after hearing her say that. I've heard of this kind of thing during emergencies but this is the first I'd experienced it first hand. There has been so much damage in the aftermath of this storm and everyone - including all the vendors I've been in touch with have been bending over backwards to assist us and all our CT neighbors in this. But Awning Place - no.