I had to give BBB straight A's across the board -- I was so pleased with my whole experience, and I LOVE my basement. -- I had interviewed a number of contractors - prices were either suspiciously low or the person was just a salesman who didn’t seem to be invested in the final outcome. My meeting with Jim and Kelly was a pleasant change. It was the first contractor meeting I’d had where I truly felt I could trust the people I was talking to – not only to be honest, but to be able to deliver the quality they promised. They were straightforward and explanatory; and this carried throughout the entire project and with all the members of their team. A great selling point was the bound books that they prepare for each customer documenting their basement transformation from start to finish – it clearly showed me what each of their projects had accomplished. -- Jim checked the worksite every day and kept me updated on progress, even emailing me pictures when I was out of town. The basement was always clean and tidy at end of day and they were diligent about setting the alarm system when they left. Every one of their team – and I did meet them all - was professional and competent -- They met or exceeded all the completion dates they promised. Payment schedule was appropriately based upon project milestones. -- They had excellent suggestions for adding space and design (closet under stairs), half-wall cut-out on stairs to open up that view, display shelf, square columns, angled wall at furnace area, etc. Even had a way to reuse some of the doors to save me a little money. -- As part of this project, they also corrected some existing problems like moving this huge air duct in the ceiling at the foot of the stairs. -- Their carpet guy was a joy to work with, letting me take any sample boards I needed until I finally made up my mind. And it took forever for me to decide on paint color – I appreciated their advice and patience during my selection process. They also had good advice on lighting and electrical placement. -- The dry-walling, and painting and tiling were excellent; the carpet installation was flawless - even the stairs. -- I am so very pleased with my basement –from start to finish everything was done with the highest attention to quality and detail.