Recent Review: Very well. Ed responded to my initial phone call within a few hours, and came to assess the work and provide a quote within a few days. We scheduled the actual work that day, and there were no problems or delays. For each of his two visits (one for the quote, one for the work), Ed was prompt, courteous and never tried to sell me on something I didn't need. I could have paid a lot more for a more "high tech" chemical-based grout cleaner (based on another quote) and might have gotten marginally cleaner grout, but overall the price and quality of his work were completely in synch, and I would use Ed again.