To begin, we have never taken the time to write a negative review on any business until now. The frustration, deceit and unprofessionalism that we experienced working with the owners of Deck and Patio pushed us to the point that we felt we needed to warn others. About 3 1/2 years ago we hired Deck and Patio to design and install the ponds. The design and finished product did look good in the beginning. Unfortunately, that was the only pleasure we had with our dealings with this company. To start, we spent about $220000 on the design, ponds and equipment, which was more expensive than competitors, but we were sold on the premise that they called themselves "outdoor living experts" In the short period of time after completion, we experienced that the pumps that were installed were inadequate to operate and support the pond system They would constantly shut off, causing algae formation, and there were bubbles constantly forming in the vanishing edge pond. We were told at that time that the neighbors must be coming over and shutting down the pumps. We had leaks around the ponds and the pumps were suppose to have variable speeds, but this too never worked. These issues continued and got progressively worse. Most recently, the noise level from the ponds were so loud that the neighbors started to complain. There were attempts to repair the issues, however, without success. Weeks would go by, where we would leave emails, texts, and phone calls without any replies. The most recent issue was that the pumps were shutting down because they were tripping the circuit breakers. At our expense, an electrician replaced the breakers but that was not the problem, as they continued to trip. He told us that the pumps were not working properly and they were overheating and tripping the breakers. I alerted the company yet again, and did not hear from them for four weeks. When they finally responded, they told us that the pumps were not working because we were not using their weekly maintenance program. We are still wondering how that would have relieved the pump problem. But these are the type of answers we would get. They also suggested that we replace the pumps at our expense. The owner told us that he would charge us what he pays for the pumps. After another 2 weeks, he told me that the pumps would cost $1479 a piece and that he would put them in at no charge. We found the pumps on Amazon for $850 each. He would have made another $1300 on us had we purchased them through him. Weeks went by and we still to date have never heard from them. We felt that they should have at least split the cost of the pumps with us. After not hearing from them again, we decided to purchase the pumps and had another reliable company install them , and all is working well now. The bubbles are gone, and the pumps are running smoothly. Although a simple fix, if the pumps installed from the beginning were adequate, our summers would have been enjoyable. Bottom line is that they are the type of company that once they have your money, they want nothing to do with any issues. They do not communicate, have little integrity, do not stand behind their work and really are far from experts.