Please note: On 8/29/2013, I have changed the rating from an F to a B. After speaking to the store manager, who DID NOT try to pass the buck and who accepted responsibility, the issues have been resolved to my satisfaction. It says a lot that they were willing to go the extra mile in the end to make things right!!! ================================================================================================ First... the only reason this place doesn’t get straight F’s is because of one good deed (discussed later on. Aside from that, avoid these people like the plague. They are worse than politicians when it comes to telling you what you want to hear. DO NOT USE THESE PEOPLE TO DO ANY FORM OF INSTALLS... especially flooring!!!!! On or about 7/27/2013: My wife and I are soon closing on a new house in Enfield, CT. We go to Home Depot for flooring. We had a great sales experience. The sales person appears to know what he was talking about and everything was pretty simple. We picked a Laminate that we were told was and quot;in stockand quot; and that we could get delivered quickly. We also confirmed that they will delivery to the upstairs (where it is being installed) as I have had recent knee and ankle surgery and would not be able to carry it. We were also told that there would be no problem having it installed by 8/21/2013. But that's when it started to go down hill and now, I see that what their contractors say is true: This Home Depot in Enfield, CT will tell you anything you want to hear just to get your money. 8/1/2013: Someone comes out to measure for the flooring on time and goes very smooth. 8/3/2013: We pay about $4K for our flooring and installation so they can start setting things up. 8/5/2013: Get a call from Home Depot. The Laminate is not in stock. We have to wait. But, they still assure us that 8/21/2013 is do-able. 8/10/2013: Still waiting to hear about the laminate. Go into the store and talk to customer service to find out that it had been in the store for a couple days an no one bothered to call. So, we had to wait another week for delivery. But, per Customer Service, still installed by 8/21/2013. 8/17/2013: I was supposed to get a call in the morning to find out the delivery window. Nothing... Call Home Depot and they say were are in the 11AM to 1PM slot. OK. Delivery contractor comes about just before 1. Says they only deliver to the 1st room in the house. Also says that he completely believes that we were told by Home Depot that he would delivery to upstairs because they will say anything. So after calling and speaking to a manager, someone else is sent to bring it upstairs. It's just too bad I had to call to complain to get what I was initially promised. It also isn't fair for Home Depot to put their sub-contractors in such a bad position. I'm sure others would have gotten upset with the delivery-person instead of the real culprit. Later, call Home Depot again to get the number for the installation folks. I call and elave them a message so that we can confirm an install time on 8/21/2013. 8/19/2013: I speak to the installers. They are fully booked until the end of August and the earliest they can install is 9/3/2013. Doesn't do much good since furniture is being delivered on 8/22/2013 and everything else is moving in on 8/24/2013. After several conversations with the Enfield Home Depot, alas, still no install until 9/3/2013. I cannot believe that a company like this only has 1 laminate flooring sub-contractor for installations. That is ridiculous. But of course, they don't care. They have my money. So in their mind, they don't have to follow through on their promises. And that is why I say that, if you need something installed, stay away from Enfield Home Depot like the plague!!!!!