I was afraid to use the dishwasher when I came home one day and found water in the bottom of it; I wasn't sure if there was something broken with it so it wasn't draining correctly and didn't want to cause a flood/leak. I called at night after work when I noticed it ( I didn't call it in as an emergency, as there was no water leaking) and they squeezed me in for the next day, which was great. They kept in touch with me during the day so I knew when he was coming, and Junior did a great job. He's very knowledgeable, and knew exactly what to do. It turned out to be a bigger problem than I expected, and he had to move the dishwasher and take things apart to fix it and put it back together, but he was able to fix it the same day. He was also careful not to damage the wood floors at all. He was polite and cleaned up afterwards. I would definitely use him again. The office person was nice as well.