Recent Review: Service went pretty well. I called on a Sunday afternoon and the phone was immediately answered by a receptionist. She dispatched someone who was nearby, and he called within 15 minutes. We ran through some diagnostics over the phone, and he decided he needed to visit. The service person was a little rough around the edges, but otherwise was professional and competent. He arrived at the house, checked the water system electrical system to ensure the water tank had no issues. He then went out to the well and pulled the pump from the well. Once he had the pump out, he diagnosed that it was completely shorted and that we would need a new pump. He didn't give a lot of good technical answers when I asked what happened, so it seemed like a foregone conclusion that I needed a new pump. I would have felt more comfortable if he were able to review why they pump had failed in a more detailed and scientific fashion. He quoted me $800 for the replacement pump, of which he had a few on his truck. Again, I don't know enough if this is a good price. He didn't sell me on the features of the pump, which perhaps he should be more read up on. He installed the new pump, added chemicals to the well to kill any pathogens, and we started to bleed the iron rich water. All in all, he was there for 90 minutes. Complaints - He was not careful with the pump tubing and nearby flowerbed. It's almost as if he didn't care. I mentioned to him to please be careful, but he didn't seem to like flowers very much. He also wasn't very knowledgeable about his product.