Recent Review: Isaac (who is partners with his brother) answered the phone when I called about 3 pm. on a Friday. He was AT MY HOUSE by a little after 4, checked out my washing machine, cleared out the piece of metal that was jamming the pump, and explained that it would cost a lot to fix it and that the machine was on its last legs (seal leaking, drum corroded, etc.) I was not surprised but was grateful that he was able to fix it so that I could still use it while I shopped for a new one. I was very impressed with the response time, the courtesy shown by Isaac and his handling of this issue. Will definitely call him next time I need any of our household appliances looked at!!!