My pump died. I ordered a new one online. They came out very quickly and had it installed and working again in not time. Very responsive, friendly, and great quiality work.
- Steve S....
AA-1 Pools & Spas
Despite being the busy season, Mario of A-1 Pools was able to schedule me for a Saturday afternoon appt. He and another guy came, evaluated the problem and were able to fix it and have my pool pump properly circulating the water within an hour. He was courteous and patiently explained what the problem was and what was being done. He pointed out a couple of things that will need attention in the future, but was clear that they were not urgent, just giving me a heads up. There was no sales presure whatsoever.
- Dorothy O....
AAdditional Help LLC
Went very well. Fixed doorbell and some outlets. Advised on electrical hook-ups. Fixed a heater
- Arnold M....
AHunters Pool Ctr Inc
I should have used Angie's list to pick our first pool service and repair provider. Lesson learned. I chose Hunter based on previous reviews and their A rating. True to their rating, the experience has been an A from start to finish. From the start, Hunter understood and listened to our concerns based on our previous nightmare experience with Murphy Pools, LLC. They expressed empathy and were incredibly accommodating to our feelings. They answered all of our questions expertly and helped us order the right heater based on our concerns. They contacted us as they said they would immediately when the heater arrived and even installed it earlier then they said they would, on Labor day weekend, no less. Wow! We paid a bit more for a Nickel heating unit (at our request), but I can see already that is was worth it. The installers, Jesse and his assistant (didn't catch his name) were funny, engaging, prompt, knowledgeable and professional. When they realized they had brought the wrong heating unit (propane instead of gas), they actually drove back to the Hunter office (pretty far away and on a Labor day weekend), came back and installed it .. with smiles on their faces. I was incredibly grateful and impressed. I would recommend Hunter any day.
- Pete R....
APOOL & WATER CO OF CONN INC
WE CALLED THEM WHEN IT BROKE DOWN AND THEY CAME OUT THE NEXT DAY TO TAKE A LOOK. THEY ENDED UP HAVING TO DO A LOT OF WORK TO GET IT GOING AGAIN, BUT THEY FIGURED IT OUT AND GOT IT WORKING PERFECTLY.
- Patricia G....
ACT Handyman Construction
I used Don before and went back to him for this work. We were in the process of selling our house and needed several things done from the inspection report. I gave Don a list of things from the list that needed to be taken care of and he took care of the whole list. Once again extremely professional, very reasonable price wise, called to set up a time to do the work and cleaned up after himself.
- Jessica M....
FAloha Swimming Pools & Spas LLC
Aloha Pools was unresponsive to my request for service. I first called on a Monday and left a message, but my call was not returned. I called the next day and left another message stating that I had read good reviews about their business on Angie's List. My call was returned immediately. I then spoke with the owner, Justin, and explained the problem I was having with my pool. He told me he was actually going to be in my town that day and would stop by my house to check out my pool pump (weather permitting). He never showed up nor was I able to get in touch with him during the week despite leaving 2 more phone messages. Aloha's answering machine states that "calls will be returned by noon the next day" and that is not true. Communication is so important. If you are unable to do the job or schedule something, just let the customer know, rather than leaving them hanging. I wanted to give Aloha a chance because of the good reviews on Angie's List, but unfortunately my experience was far from satisfactory.
- Dorothy O....
FNEWINGTON ELECTRIC CO
Awful! Two service men arrived (one electrician, one helper). Neither knew how to remove the pool or spa light. I showed them. Neither knew how to disassemble the fixture. I showed them. They had no idea how to remove the wire to the junction box. They said I would have to drain the pool (not true). They left leaving the lights on the pool deck. I secured them from falling in the pool for them. They took model numbers and said they would have Rod find replacement lights and let me know what was involved. They did replace a missing ground on the pool pump. They did not notice it was missing. I did, and asked them about it. I spoke to "Rachel" one week later. She said Rod would call me. I called Rod after another week and Rachel gave me his voice mail. It is now another week and I have not been called back. My next call will be the BBB and possibly small claims. The only efficient thing they did was get my signature that I would pay COD. No mention the minimum call was $299.
- Andrew T....
AROBCO POOLS LLC
All went well. This was part of closing for the sale of our house, and it met all the requirements for us to close on time.
- Edmundo M....
Decided to have another above ground pool installed at my new home. Since I prefer the Vogue line of pools, I went to Brothers Pool in Wallingford, CT. I ordered it in early spring so as to have it all set up for the beginning of summer. They installed it late June and while installing the ladder, burned a hole in the lining. It began to leak which went unnoticed by me until the weekend of the fourth of July. We had yet to use the pool. I personally went to the store, but was met with an extremely hostile father of the owner, who refused to assist, and threw me out of the store. I paid to have the leak repaired by someone they recommended, but subsequently found out the liner they originally installed was not made by Vogue. In addition, they installed a damaged heater. They refused to replace it as well. They accused my electricians of damaging it during the installation of the propane and electrical wiring. By the end of the season they had not responded to rectifying the issues I had notified them of both by phone and certified letter. It was necessary for me to file with Small Claims Court to be able to resolve it to my satisfaction. It wasn't until we were face to face at the courthouse and they saw everything I had prepared, that we were able to come to an agreement. I personally went to the store to pay them the balance with a bank check prior to them coming out. Unfortunately I had an additional charge of $250 for pool water, as they refused to take care of that. At that point I just wanted to be finished with the business. I will say that there was one young man that did apologize. It came too little too late. I have never used them again, preferring their competitor Hunters Pool of Wallingford, where you get excellent customer service, even for the smallest of purchases.
Business Description: Owned and operated by Bob Carlson providing Fast Reliable Service, Upfront Pricing, and Quality Workmanship with Pride. We provide Heating, Air & Hot Water Service, Maintenance, and Installations. New customers excepted with COD. We accept all major Credit Cards.
Mention Angie's List and get $50 off any service (not to be combined with any other offers)
Business Description: We are 100% veteran owned & Servicing all your plumbing needs with flat rate installations. Specializing in all type of hot water heater installations. All home repairs, no jobs to small. Skilled licensed proffesional with over 40 years of experience.
Business Description: P&M Plumbing Contractors LLC has been open proudly since 1992. We can handle all of your plumbing needs. We specialize in kitchen and bathroom remodeling, water heaters, garbage disposals, sump pumps, faucets, rough plumbing layouts, finish plumbing and more. Our goal is to help you with any of your service and repair plumbing needs. We will have it done the right way at a reasonable cost. We are a family owned and operated licensed and insured plumbing contractor. We are lead certified and also a home improvement contractor. Give us a call and let us help you with your plumbing and handyman work.
Business Description: Our business is a small family run swimming pool company. The owner of the company, Joseph Ashner, has been in business since 1969. We are fully licensed with the state as plumbing and piping limited contractors and home improvement contractors. We currently have 6 full time employees. Our business has two main components: retail & service. The retail store has a large show room with 10,000 sq ft of space. We specialize in pool water chemistry and offer a full line of pool chemicals. If your pool water is having problems that you can't figure out, bring us a sample of your water and we'll help you to diagnose the problem. We sell a variety of pool equipment including pumps, filters, gas/electric/solar heaters and chemical feeders. We also offer a wide selection of pool toys, goggles, floats, and games. Our service department is an experienced and fully licensed group. We do not use subcontractors. We specialize in pool openings & closings, weekly maintenance, vinyl liner repair and replacement, equipment repair & replacement, leak detection, pool inspections, and winter safety cover installations. Our goal is to treat every customer the same way we would like to be treated when we patronize a business. Whether you are buying a $1.00 item or hiring us to do a large repair job you will receive the same level of service.
Business Description: Blue Wave Pool Service and Supplies has been providing quality pool service and renovations to residential and commercial in ground pools for over 25 years.
We are a full service company with award winning customer service. Our focus is energy efficient and cost reducing solutions for gunite and vinyl lined in ground pools. In addition to our online Pool/Spa Parts direct catalog, we also have a retail showroom at 11 Overlook Drive in Hamden CT, featuring a full line of pool and spa chemicals and a water quality test lab. We are proud to be a full service dealer of Artesian Spas.
Recent Review: Despite being the busy season, Mario of A-1 Pools was able to schedule me for a Saturday afternoon appt. He and another guy came, evaluated the problem and were able to fix it and have my pool pump properly circulating the water within an hour. He was courteous and patiently explained what the problem was and what was being done. He pointed out a couple of things that will need attention in the future, but was clear that they were not urgent, just giving me a heads up. There was no sales presure whatsoever.