I asked Mr. Velasquez for an estimate to replace damaged tile in my bathroom and to repair and paint the ceiling in my living room and dining/kitchen area. He gave me a verbal estimate and committed to dropping off a written estimate for me to submit to my insurance company. However, he prefaced this by stating that my insurance company would want confirmation that he had been contracted to do the work, and that they would require a copy of his insurance and other professional documentation, which he would not submit unless he knew that he had the job. I told Mr. Velasquez that I had never heard of that, and that that had not been my experience before. I asked him to prepare the estimate and see what my insurance company said. Mr. Velasquez said he would deliver the estimate but never did. When I called to ask for it again he called my insurance company and gave them a verbal quote. My insurance company informed him that they would require a written estimate, including a breakdown of supplies and labor. Mr. Velasquez called me and stated that my insurance company had demanded to know whether he had been contracted to do the work and also a copy of his insurance and other professional documentation. He demanded to know whether he had the contract or not. I told him that I could not possibly contract him to do the work unless and until my insurance company agreed to pay his estimate; and that both my insurance company and I needed to see an estimate first. I called my insurance representative, who denied that she had demanded such information, but, rather, had only requested a written estimate, including a breakdown of supplies and labor. I relayed this information to Mr. Velasquez, and he committed to faxing the estimate directly to my insurance co to which I agreed. When I called my ins. co. to confirm that they had received the estimate, they stated that they had not. So, I called Mr. Velasquez, who stated that my ins. co. had called him again, demanding the same info. In the end Mr. Velasquez would not provide a written estimate unless and until I contracted him to perform the services. By refusing to provide a written estimate, Mr. Velasquez attempted to force a contract and preclude me from determining what he was actually going to charge me to do the work and from comparing his estimate with other companies. His blatant lies regarding demands from my ins. co. demonstrate a clear lack of integrity, indicating that he cannot be trusted. In addition, Mr. Velasquez works a full-time night job at an oil rig. When I asked him that if I were to contract him whether he would be the person doing the work, or whether he simply send his brother over to do the work, he became angry and, basically, told me that was none of my business and that all I needed to know was that he was reliable. He had already told me previously that his brother was his tile guy. I had already had negative experiences with his brother. Specifically, I had hired his brother to replace the tile at an hourly rate with me supplying the materials. This was prior to my having successfully appealed my insurance company's denial of my claim. However, he simply never showed up when he said he would, never called, and never returned my calls. I had also hired Mr. Velasquez's brother to do some other handyman work and bought supplies and made preparations, simply to have him not show, call, or return my calls. In the end Mr. Velasquez refused to provide the estimate and told me to get an estimate from the person who was actually going to do the work. In summary, he tried to force a contract prior to submitting an estimate, detailing labor and supplies, such there was no way for me to tell what he was actually going to charge me to do the work.