Warning, this is long. My wife and I hired Mike for a kitchen/partial bathroom/front entry way remodel after getting bids from a couple different companies. I will start off by saying we are not high maintenance people but do expect a certain level of professionalism. We are not here to nitpick but I find it necessary to let other people know our story so it doesn’t happen to them. And maybe in hopes that Mike will take our comments seriously and learn some things from this. - First, love the granite counter tops in the kitchen and main bathroom, however, the granite in the other bathroom is different and chipped, we made it clear I wanted all the same counter tops throughout. - Love the kitchen sink. - The travertine tile flooring looks amazing and was recommended to me by Mike and there were some concerns about it cracking and he assured us not to worry. Well, we have had over 30 cracked tiles, most of which have been switched out but still continue to crack. Adding to that, there were some tiles that clearly did not go with the lot. For an example, one tan color travertine in the middle of gray ones, they did fix that though. - Kitchen – we did basically a whole gut of the kitchen and a lot of details were missed. * Starting with the ceiling they put new drywall in because they took out a drop ceiling and installed canned lighting. You can see the seams in the drywall and does not look professional. Mike mentioned while doing it that he was not a drywall guy and I offered to get a drywall guy onsite if needed and he said no, should have been a clue for us to not move forward with him. * We were moving the spot of the island and Mike said I had a while to figure out exactly where I needed it as they were not going to set the island cabinets yet. However, they laid the tile and pulled the electrical cord through in the wrong location. Nothing was even discussed with us about it and we discovered this once it was too late. However, hind sight would have made me have them change it back when I first noticed. But now we don’t have an electrical outlet in our island which is code. * Another layout error was an outlet that could have been moved over a couple inches but now it’s almost behind the stove and hard to plug anything in. * Not even sure where to begin with the cabinets, they are such a mess. First the base of cabinets are disgustingly dirty, I feel at the very least they should have been wiped down. Also, the edges of the base of cabinets are frayed as if he did not cut them correctly. The wood cabinets doors are a disaster, a lot of them the wrong size and don’t close properly. Also, some of them have a very different texture than the others (Mike claims it’s because the other ones had dust, but that isn’t the case). We are still missing cabinet doors above the microwave which baffles me because Mike had about two months to give the measurements to the cabinet guys and after switching out multiple cabinets doors, still doesn’t have them right, you either have correct measurements or you don’t. One of the cabinet hinges are stripped. Screws were put in to some of the cabinets too far and now there is caulk over it making it look very unprofessional. After looking at the cabinet box around the fridge because I felt it was uneven, I finally took out a measuring tape and sure enough there is a 3/4 inch different between the top and bottom. * They put in a new window which looks great, however, the trim around the right side of the window/cabinet is horrible. There is a bunch of caulk all the way down and just looks sloppy. * Dishwasher was put back in and is uneven and not attached. My wife mentioned this to Mike and he insisted it was correct. It is definitely not. - Living room – we have a step down living room about 6 inches or so and we needed to replace the trim around it. There is a part of the edge that needs to support some of the tile, which should have been discovered from the beginning before doing the floor but a little too late for that. They put melamine trim underneath with caulk between the trim and the tile so the tile has no support. That night we even found cracks and parts that “chipped” off, very unprofessional. - Main Bathroom – the flooring, lighting above mirror, vanity were updated. Granite counter top looks amazing, flooring and vanity are good. One major thing is the hole where they changed the lighting over the vanity and did not patch it, but, easy fix. - Master bath – flooring looks great, light above mirror looks great. As mentioned above, granite is different and chipped. The drawers in the vanity are a mess, they screwed the faces of drawers in too far and then caulked it, really sloppy. There was a big chunk of the inside of a drawer that broke off and they caulked it back on, it looks horrible. The trim around the floor is uneven and needs to be redone. The tile that was laid lacked a proper transition between the tile and carpet, poor planning. - They left huge messes when they would leave for a couple days (weeks) and not clean up at all. Walking up to our front door is a long walkway of stone pavers and then trek deck up to door, they clearly broke a bag of grout and carried it up to the house spilling it and then not cleaning it up. Now after having weather and it not coming off after pressure washing, I have a big mess to clean up after they said they would take care of it. - There have been delays with counter tops and because of those “unforeseen delays” Mike offered to paint for us (us pay for paint) if we helped. While we expect to see a mess and touch ups, we don’t expect it to be a disaster and unprofessional. Mike had so much over spray everywhere that I have put in at least 4 hours in cleaning up the over spray. He sprayed over light switches and places that weren’t supposed to be sprayed. - We sent Mike a list of things we felt needed to be completed before his next trip and he agreed that he would look at those items and fix them, well only a few of them were fixed. - Mike contacted me before his “last” trip (ended up being about a day and a half later than expected) and clearly stated that he would not leave until everything is finished. So that last afternoon they were there we brought up a couple issues with the cabinets doors, Mike said he was going to Fed Ex the cabinet doors that we needed which implied to us he felt he was finished. He said he would talk to his cabinet guy and let us know when the other cabinets would be finished and left in a hurry without even going over anything with us. The next couple days were discoveries of things that were promised to be finished but were not. Added issues were found. My wife let Mike know of these issues and he said he wasn’t finished. He also said in response to some of the issues “unfortunately I have helpers and sometimes they leave something that I’m unaware of it,” quote on quote. This leads me to ask, why would you not look over everything? Why would you hire helpers that you don’t trust or have pride in their work? Since then, he said he needed to hear back from the cabinet/countertop guy, after two weeks of hearing nothing we reached out to Mike again asking for an itemized invoice and he said he would be in touch when he hears back from the cabinets/countertop guys and have not heard anything back, it's been over a month. - We have been more than patient with expectations not being met and even explained to Mike what we expected and he understood. This was supposed to be a total of 3 weeks and everything would be finished. I know there are delays to be expected but we are now in the 3rd MONTH and actually have not heard any update in over 4 weeks. Although my wife and I know very little about the construction business, we do know quite a bit about business ethics. Whether or not you are doing a low end or high-end work, details and pride of work matter. Keeping your customer informed matters.