My sump pump went out - my handyman and I diagnosed this basement water issue first. The plumber came out about 2.5 hours after the scheduled time (arrived at 5 PM on a Friday night). Very nice plumber - but tired. Did a quick fix on the pump that was to get me out a few days/weeks, until pump could be replaced. He told me the pump would probably be about $200 plus $200 install - to count about $500 total. He said they would call with a price estimate on Monday. The fix did not hold up for even one small washer load - basement got pretty wet, again, by the following day. I called Monday to say I didn't think I should be charged the $100 house call under the circumstances, and I wanted that figured into the pump estimate. I didn't hear back that day, but called the following day and was given an estimate of close to $900.00 for the pump and install. After asking why the price difference, I was told the pump itself was about ~$400-500 and another ~$300 for the install. I was told this was a reduced price because of the issues with the repeat flooding. I was told they could replace it in another 2-3 days. At that point, I called a friend in the property mgt business and got a referral to one of their maintenance people (also a licensed plumber). He replaced the pump with an identical new pump (cost of the pump $150) and charged another $75 for the instillation - same day service. I advise people to question a $500 cost for the sump pump itself. Look at Home Depot online, etc, for average prices. Do your research if a quote seems high! (I would give the plumber a B for professionalism but the management a D, therefore, I settled on a C.) Perhaps they were just busy and understaffed. It did not make for repeat business.