Mike, with 1-800 Water Damage, came to my house to look at the damage. He came in with tools that helped isolate where the leak was coming from. At the time, it looked like an upstairs toilet was leaking below. He gave me a worst case scenario which seemed reasonable. Because the total cost could have been pretty expensive with the mitigation and basically rebuilding the bathroom floor and tiling, I was considering paying through my insurance. When he came back out to do the work the next day, he opened up a relatively small spot of my basement ceiling and associated wall. The good news was, the leak wasn't coming from the bathroom, but the kitchen sink above. Because they kept the openings small, the overall repair (mitigation, plumbing, patching & painting) was just over my insurance deductible - so I decided not to file a claim. 1-800 Water Damage came out and gave me an estimate. Mike didn't charge for the estimate or obligate me to use their services for the actual repair - rare to find these days! Then, because I wasn't sure if I was using insurance or not, they waited to bill me until the end. If I was going to use insurance, they would have billed the insurance directly. Because I wasn't using insurance, they sent me a bill. They actually did all their work, 3 or 4 trips to my house in all, and never asked for a payment until all work was done and didn't even try to collect at the time they finished. Mike and his crew (his son & daughter I believe) were very professional, polite, created as little mess as possible, and overall very pleasurable to work with. I've had my share of bad luck with contractors, but this was definitely not one of those experiences. By the way, Mike also recommended the plumber and the drywall company that I used. They were great recommendations, I was happy from start to end.