It went badly. In August of this year (2011) I special ordered a screen door to go on my 1894 Victorian house. After several false starts (such as denying such a door even existed in the dimensions I needed it), Lowe's finally ordered and received the screen door and I picked it up and had it installed. The door was beautiful but the screening was not the right gauge for the door and the spline installation was faulty. The screening hung loosely instead of being installed tightly like it was supposed to be. After about a week, it started to come apart in one corner. Still I hung on to it because it was so beautiful but after another couple of weeks, it started to completely and literally fall apart at the seams. It was obvious that the door was badly assembled. The spline came loose and the screen hung away from the door in several places, creating gaping holes and defeating the purpose of the door. It didn't keep the bugs out and became very unsightly. When I called Lowe's, they said to take the screen door back to them and they would refund my money. I didn't want my money back, I wanted the door but I wanted it to be assembled properly. I asked them if they could simply repair the door for me. No, they wanted me to lug the door all the way back to them. This means that not only did I have to pay my handyman to install it, but now I would have to pay her to take it off, haul it to Lowe's, order another and pick up and install the new one. Lowe's said they couldn't fix it, that the warranty only covered a refund. They suggested that I call the manufacturer, Columbia Mfg. in Gardena, California. When I reached the manufacturer, he accused me of leaning against the door, putting something through it or otherwise misusing it. Then he went on to rudely blame me, asking me why I let so much time go by before reporting it. "So much time" was two weeks. I told him the door was badly assembled and he said the same thing Lowe's did--that I would have to pay someone to take it down, bring it to Lowe's, order it again, pick up the new one and pay again to have the new one installed. There was no assurance that the new one would be any better than the old one. Both Lowe's and (especially) the manufacturer were rude and unreasonable. I am paying my handyman to basically rebuild the door but that's cheaper than having it replaced by the manufacturer. The door is beautiful but of such poor quality that we basically had to create our own door.