First let me say that of the reviews I have posted, I have only given "A" ratings, so I am not the type of person to only post reviews when I am disappointed. Bill came to my home several months ago to discuss my backyard remodel of a pergola, outdoor kitchen, and patio (not an inexpensive endeavor). I also had an irrigation issue that needed to be looked at and he said that he had a contract guy and he would have him call me to set up an appointment. Several weeks go by and I had not heard from anyone so I contacted Bill. He apologized and said that my paperwork was accidentally put in another file and that he forgot about it, but that he would get the irrigation guy out there and that he would work on the bid for my backyard and get that to me by the end of the week. That was June and it is now August. Okay, people mess up, but then they apologize and you would think that they would then prioritize your account and not forget about you again, right? You know where this is going. Well, the sprinkler guy came (this is the contract guy and he worked quickly and was fabulous) and I was promptly billed $157 by Joanne at Personal Touch, but since this guy was at my house for only a short period of time, I think I was overcharged for what was done. I am not blaming the contract guy, though, as he only reports what he did to Personal Touch and then they send me the bill (I am assuming there was an upcharge for so little work, which is aggravating since I had been treated so poorly...no discount for the error? Really?). Oh, and neither Joanne or Bill called or e-mailed me to let me know when the contract guy would show up, he just arrived one morning as he was directed to do. What if I wasn't home? But, I digress. I did not object or complain and promptly paid the $157 and patiently waited to hear from Bill about my project. I shouldn't have been surprised, but I never heard from Bill or Joanne again. Bill never sent me a bid or even contacted me to ask for more time, so I am assuming that he once again forgot about me and my project. This company wasted my time. Based on my experience, I recommend that you avoid this company as they are not reliable.