We had minimal interaction with them on the bathroom jobs. They were somewhat slow, and the solid granite backsplash pulled away from the wall about an 1/8 of an inch. It's not terrible, but I consider the work mediocre. About the time they finished the bathroom, we contacted Mitch to let him know we wanted him to do the fireplace job in a few months. Three months later (April) we spoke with Mitch to schedule an appointment for templating on the fireplace, and he said he needed to check his schedule. He never returned the call. A few weeks later we called again, and were told that they were really busy, and Mitch would call us back. He never returned the phone call. About every 2-3 weeks we called again to try to schedule, and each time we were told Mitch would call us back and each time he failed to call. Finally in July, I got ahold of Mitch directly, and he said he sold my remnant because my contractor did not pay him. I immediately called the contractor, who provided proof of payment, and explained that he held payment until Mitch had provided requested insurance documentation and a W-9, and we saw that payment had occurred prior to us speaking with Mitch in April; he clearly withheld the fact that he had sold our remnant, and then had been ducking our calls for 3 months. At that point Mitch promised to make it right. He assisted in finding a similar full slab, but would only do the fireplace for full price on labor, despite the fact that he had delayed the job for months with his dishonesty and stall tactics. After several weeks of back and forth over pricing, I asked to be paid for the slab he sold. It took him a few more weeks to get me a check because he mailed it to the wrong address (I suspect on purpose). Despite my request to be paid based on the retail price I paid, he sent me a check for his prorated wholesale cost. At best, Art of Granite is run by a highly dishonest man, and I would avoid doing business with him at any cost. At worst, he is a thief.