My review of Zane is mixed and complex. I found Zane on Angies's list and the reviews were mixed but one review prompted me to call Zane. Zane sent a Plummer to the house within days as I called on a weekend and there was no emergency. The Plummer announced our problem was not pluming but a shower installation that was wrong after checking the bathroom and a washroom where I had seen water on the floor. He charged us nothing and left. We called an shower installer and began the process or replacement and tiling . After the plastic shower installation was pulled and replacement was now demanded we discovered the shower was not the problem and I discovered the leak source in the washroom, a clear break in a line the Plummer had seen had as no problem. We called Zane and he sent his Plummer, again, to fix the leak which he did and put in a new wash sink. Since the bathroom repair had demanded removal of a working toilet, Zane had this Plummer replace the toilet for us, but the Plummer tore our guts out and replaced with a different type. The Plummer took the pieces with him and disposed. One good toilet that needed a new sealing and righting of base to back now gone. The toilet was in place, the Plummer left, but it did not flush. Zane sent a Master Plummer who quickly saw the problem of wrong mechanisms put into the toilet replace what had worked. The recently placed new guts did not work with the type of toilet we had. Turns out the original working mechanism was thrown a way and our toilet is not longer made. Zane suggested a new toilet which of course makes sense, what else was there to do? I paid for the new toilet and Zane sent the same Plummer who caused the problem to put the new one in which he did except the new toilet is not steady or secure as one can shake it about with no effort with one's hand and when wiping. I have called Zane to inform him of this latter problem but I. Two days I have not heard from him. I doubt the sound of my voice on his phone messages was pleasing but I am surprised as I must say, in all phone conversations Zane was forthright, and not hostile even when I was hot under the collar and never once did he try to place blame on anyone but his one Plummer. Now here the complication of this review. I do not think Zane was trying anything unethical at all. Both plumbers sent were courteous and decent folks. Zane has lost money on me and charged me only for the one part which is the new toilet and he even assumed the cost for the new wash sink, but I remain with a new unsecured toilet. While the Master Plummer only came to the house once, the other who caused the series of events came three times and left with what I consider an unprofessional and completely incompetent job. The result of the one plumbers incompetency while costing me only $253 with Zane, is costing me close to $3,000. for a new shower that was never needed. For the life of me, I cannot understand why this same Plummer was sent to do the final (and still not done) fix. I think I applaud Zane standing with his employees and the man sent probably has done many good thing and I applaud Zane's standing up to not charge me for his errors. I can not fully endorse this company and will not use them in the future. I wish this was otherwise but my trust as been broken.