11/16/2015 & 11/18/2015: I had 6 wall anchors and an angle iron installed. The salesman, Ken, was very personable, knowledgeable, and easy to work with. The crew worked very hard during the installation. They cut my sprinkler line in 2 or 3 places, which they repaired. They broke the gate on my fence, which they also repaired. They did a sloppy job cutting the drywall for the placement of 2 of the wall anchors. They nicked the wall in several places and the cut lines weren’t straight and it did not look professional at all. I sent pictures to Ken and he replied “We will have them re-cut as that is not acceptable to me at all.” They re-cut and it looked much better, but unfortunately that meant cutting out larger sections of the walls than was necessary. Getting the inspection finalized took several months and required lots of follow up with Pinnacle. The work was completed on 11/18/15, but the inspection wasn’t finalized until 2/18/16. On 6/13/16, we had heavy rain, and water began leaking through one of the wall anchors. I’ve lived in my home for over 3 years, during which time we’ve had several occurrences of heavy rain and I've never had a leak in the middle of the wall until now, and it is in the exact location that Pinnacle drilled a hole in my wall. I contacted them and requested that they fix it, and they replied: “We would be happy to come out to your home to repair this issue. Per the contract Customer Responsibilities and Site Conditions #6 Water seepage is not covered by this Warranty and may require a waterproofing system from the Contractor at an additional cost to the Customer.” It is apparent that they did not properly seal the area where they drilled. I should not have to pay for Pinnacle to fix their work.