Ridiculously well! If all services were like his, the planet would be all the better for it. Tom was quick to respond, punctual, very knowledgeable, and clearly, fully, involved in what he does. Our door was hanging up when it reached a point about a foot above the floor, especially in cold weather. Tom inspected all elements, tightened the chain and the hinges, made general adjustments to the coil settings, (which fixed the problem) then went on to determine our keypad was no good, so he replaced that as well, and for good measure supplied us with a new remote control. He never tried to sell me something I didn't need and his prices were very fair. Above that, he took the time to discuss with me what was wrong, what to watch for next, and generally gave me an understanding of garage doors that was more in-depth than I knew was possible. All this in 30 minutes!