Pam Lousberg, the owner, met with me and listened to my concerns. From the beginning, she was easy to work with and honest about what her company provides. The payment was made in three installments: the first after the work began, the second after the work was completed, and the third after all inspections. She has a list of interior items to move before her crew worked to save them from accidentally falling or vibrating to a sad demise. Her polite crew came and were careful with their materials, spreading tarps under and against the house to collect falling debris. They installed ice and water shield, new vents, and impact resistant shingles. The shingles were a free upgrade! Our city inspector said the roof is beautiful. Afterwards, the crew swept, used a magnet, and double-checked for nails and such. While we are finding some, it is unlike roofing companies we've used in the past. The gutter men came and did a fine job. If you read articles on checking for good gutter work, these guys fit the bill! No curved, bowed, or scratched gutters were placed on the house. The color matched perfectly. When I did have a question, Jose, Pam's right hand man, came and answered all my concerns respectfully. He even went out of his way to kill a wasps' nest and place caulking on our driveway where the delivery truck had made a crack. Finally the painters came. Sweet and polite, they fixed fascia, painted trim, and did a wonderful job of replacing the screens from our windows. They even replaced screens not on our insurance scope for no extra charge! As my husband repeatedly said, "I love our roofing company!"