In need of a whole house humidifier, I contacted Poudre Valley Air (PVA). After describing my request, I was presented with the offer to receive an estimate over the phone or arrange a visit to meet with a representative to prepare the estimate. I chose the latter, and Rock came over for a visit. Rock informed me he started off as a technician about a decade ago and has worked his way up to sales - his experience was apparent. He arrived on time, slipped booties over his shoes, and took a look at my furnace and ductwork. He was very knowledgeable and answered my numerous questions about what options I had, what would be fit my desires, and what would work best for me. Additionally he identified a solution to a problem with my filter rack, and let me know they could fix that on a time and materials basis not to exceed $100. He provided me with an estimate on his way out ($495 for a Honeywell bypass filter and installation). I checked his estimate for the humidifier against Northern Colorado Air (comparable) and Fort Collins Heating and Air Conditioning (far more expensive), and ultimately I felt like I would get the best value from PVA. When I called to schedule the work, it was only a couple days before Larry showed up for the install. He was right on time, friendly to my two young daughters, and professional. The installation and filter rack fix took about 4 hours, right at Rock's estimate. Larry showed me how the humidifier operates and - like Rock - answered all my questions. I am very pleased with Larry's work. Larry left an invoice, which included the full $100 for the time and materials work. I called PVA to question this, and they apologized for the error and said it should only have been $80. So all work was completed right in line with the estimate initially provided. After a few days, I noticed a puddle of water on the floor of the utility room and assumed my hot water heater was leaking. After some inspection, I realized the humidifier was draining water and my floor drain was clogged. I repaired the floor drain myself, but assumed the humidifier was malfunctioning. I called PVA first thing the next morning and they arranged for Tony to stop in to take a look later that morning (under warranty, no charge to me). Like Larry, Tony showed up on time, slipped booties over his shoes, and started assessing the problem. Fortunately, the humidifier was not malfunctioning; Tony simply made adjustments to the flow rate into the humidifier and explained more about how it works. As he was wrapping up, my daughters came down and Tony was very friendly to them - another classy employee. I write this review now believing I have indeed received a great value from PVA. The humidity in the house is climbing, we aren't getting shocked when we tough light switches, and I understand much better how my heating system operates. Overall, I highly recommend PVA. I credit Rock with selling me what I needed and not simply what generates the greatest commission for him/revenue for PVA. I appreciate the professionalism of Larry and Tony, and the pride they took in their work. I also appreciate the knowledge of Nicole and Jessica, the sales and repair representatives, to schedule the work and arrange for the follow-up visit. I don't know what more you could ask for.