Recent Review: I was given a timely and convenient appointment. The technician arrived promptly (actually a little early!) and quickly diagnosed the problem; the drum had slipped out of position, but the machine was otherwise in good condition. In the process of repositioning the drum, he discovered a leaky valve. He said he couldn't be sure whether the leak had been there before, or whether he had caused it -- so he replaced the valve at no cost to me. I am highly impressed with the efficient, professional, and ethical service that I received.