Initially, these guys seemed nice, clean cut, prompt and eager to do a good job. The owner 'said' all the right things and talked about the project knowledgeably. I met with the owner prior to them starting the job to talk about keeping the construction mess inside my small condo to a minimum and to let him know there was a brand new washer and dryer that would be in the work area. I specifically requested they be very careful around them. They are flat topped washer and dryer and those tops are plastic. I said, 'please don't touch them'. Matt was reassuring and confident and I felt comfortable moving ahead with the job. There were two guys on this job in a small work area; the owner and his helper. They didn't smoke and they came to work clean and in clean clothes. By the end of the first day, September 30th, they damaged everything I asked them not to. The owner was unwilling to take responsibility for any of the damages telling me that there was nothing they could do. If anything there was a chance they would only get damaged further. They scratched the top of both the new washer and dryer, dinged trim around doorways and existing cabinet doors and scratch the oiled rubbed bronze outlet cover in the hallway. The following day he made a construction design decision, and even though I was in the house, they did not ask my opinion. They finished the shower area leaving us a 26" wide shower. You couldn't stand facing the shower head with your hands on your head to wash hair in a shower that is only 26" wide. Code is 30". Mr. McHugh used another code which states that a curb of a shower should be 15" from the center of the toilet drain. Since he did NOT pull a permit for this remodel, it seemed it would be more important to make the shower an appropriate width since the toilet still had ample room. When I mentioned that the shower floor was too narrow he was again unhappy with me. They did fix their error, and widened the shower floor but they charged us anyway saying that that felt they were being fair. They did show up promptly, and made an effort to protect things from their work process however I ended up doing the majority of the papering and protecting of my home to keep any more damage from happening. This included wrapping the already damaged washer and dryer with a moving blanket. When they took out our shower door, drywall, etc., they didn't empty their pickup bed and every time they came and went out of our neighborhood, bits of that shower door safety glass fell on the driveway, sidewalk and street. I was out there sweeping up the mess each day it happened. Our experience with this company was stressful leaving us with damages to brand new appliances that they refuse to repair and many dings on trim and existing cabinetry. I would recommend taking pictures of EVERYTHING, in the remodel/construction area particularly, so that when they damage something you have proof and can get reimbursed for the damages. The tile, plumbing and construction work, as far as we know and can tell, was done well. The tile looks good. The statements/estimates he provided did not have extended costs for each line item. He provided us with narrative and a final amount due. There were also no terms provided or discussed; 'Net 30' or 'Due upon receipt'. When he determined that my husband was taking to long to review the statements Mr. McHugh suggested we were 'shady' and threatened us with a mechanics lien. We paid this contractor $1,500 in advance of the final bill in order to recognize that he had costs to cover during our job. When I paid the final statement, I withheld an amount to cover replacing the parts on the washer and dryer. I supplied a bill from a local appliance repair for the parts, and the bid that a repair man provided for his services. The washer has a motherboard in the face and just pulling off parts and replacing them isn't something a homeowner would do. I thought Mr. McHugh would be willing to, at a minimum, repair our new appliances. Mr. McHugh made it very clear that he would most certainly file a mechanics lien if we didn't pay him in full, he contacted an attorney from California to write to us and TELL us we better pay him or else. (Turns out this attorney was not licensed to practice law in Colorado.) We did pay him in FULL. UPDATE: Two weeks after the job has been completed, I have an odd brown spot in the grout that appears to be coming from the back side of the tile. A few weeks later the grout of the shower floor is darkening as if the sealant used isn't lasting. I just pasted Oxyclean all over it hoping the darkening grout will lighten so I can reseal it. Since the first day this review was posted, he has harassed me via text on my personal phone, threatening us with a libel case and potentially defamation of character. (See uploaded text messages.) The work, tile setting, is pretty good. There were many details that were not discussed. The narrow shower could have been avoided however neither of us talked about it. I assumed since the original tub was 30" wide the shower would be too. The shower floor and surrounding grout is getting mottled and doesn't look nice. I will be cleaning/bleaching it and resealing. This is our experience with this contractor and the events are accurately recounted. Your experience may be different.