Recent Review: This project was a challenge from start to finish. First, I live 1000 miles away from where my rental unit is located. The existing parquet floor of the unit is on the 21st floor of a downtown Chicago high rise building and had completely buckled. It took months to determine the cause of the damage, during which time Billy of FCI acted as my eyes and ears for the job. Second, the insurance company had to hire a forensic investigator who took months to determine the cause of the damage, which was water from plumbing replacement. Third, the building imposed numerous conditions on doing work in the building and was not cooperative in allowing us to replace the floor and finally, the tenant insisted on being present for the removal and installation of the floor on their schedule once it was approved for replacement. Throughout this ordeal, Billy was patient, professional and courteous. He arranged for me to view wood samples and purchase the wood in Colorado, where there is a sister company. He intervened with the building for me when the management insisted that the floor be laid in a manner which was not appropriate for bamboo. He dealt with the insurance adjuster who grilled him on his theories of how the damage was caused. He arranged his schedule to suit the tenant and made sure the process went smoothly and quickly. He kept me informed on the progress throughout. His prices were fair and he stuck to them even though the project took much longer than he could have imagined and he had to deal with numerous people who kept throwing problems at him in the process. In short, I unequivocally recommend Billy and his company, Floor Coverings International. He is the personification of "above and beyond the call of duty." It appears that when it comes to flooring, there is nothing that Billy can't do.