Don't hesitate to call 24/7, it's the right choice. Our dishwasher overflowed, causing the water to follow the sewer pipe and head into our finished basement. Another company recommended by our homeowner's insurance basically told us to DIY after interrogating us about our deductible - so after a short-lived attempt to fix it ourselves and a quick scan of Angie's List, we called 24/7 Restoration. Man oh man was calling 24/7 the right choice. 24/7 showed up very quickly in a clean, branded truck. They did not enter the house until each member of the three-person team had been introduced, shown us their personalized business card, and put on their protective booties. They asked to be shown around to the damaged areas. While one photographed and took measurements, another asked questions, and the final member of the team wrote down my answers. About 10 minutes later, the team walked me through their plan. They talked about exactly what they'd be doing, how long it would take, and what the likely steps would be. Before they started any work, they coated the entire walkway with clear plastic. They tarped off the damaged areas in the basement, they took measurements and samples of the wall and wood to make sure there was no asbestos where they'd be working. They set up the biggest HEPA filter I've ever seen (and dehumidifiers too) and explained how both worked and why we needed them. They gave me an insanely detailed preliminary estimate, an exact time they'd show up, along with the names of the team members who would show up, their phone numbers in case there was any confusion, and the name and number of the manager in case we needed to reschedule. They did this each and every day they showed up (they showed up every day until the work was done and kept us in the loop each time, calling ahead of time, planning the next day's visit, etc). The next day, the team showed up on time as promised, began the work of carefully removing the water-damaged areas one piece at a time. They took pictures throughout. They documented thoroughly. They took extra effort to keep their impact as minimal as possible. They used green products to eliminate the possibility of mold or other contaminants. They took extra care to not cause more damage as they worked, their cuts/demolition were clean and easy to repair/replace, and the whole job was completed competently and well. If only all businesses were run this way, there'd be no need for customer service departments. They even worked with our homeowner's insurance to make the process smooth. Each member of the team was respectful and willing to answer questions. They were kind to our kiddos and let them watch the less-dangerous parts of the demolition. They turned a very stressful situation into - as silly as this sounds - a situation where we actually looked forward to seeing the team each day because they always made us feel like we were being taken care of. A lot of companies talk a big game, these guys walk the walk. There is nobody I'd rather call first if it ever happened again.