Buyer beware of predatory practices. I feel totally scammed. I requested bed bug service from Edge 6 weeks ago. They were the first to call me back in my moment of panic, and the deal seemed legit compared to Orkin or Terminix, and they could come the same day on a Saturday. They told me the cost would be distributed over the course of a year, and that bed bug service includes outdoor spraying for ants, wasps, etc and free retreatments for bed bugs after the first three treatments are done. Yay, right? Well, they didn't mention that I had to be locked into a contract for OUTDOOR service that I don't actually need, and wasn't even informed that I was signing a year-long contract. Oh just go ahead and initial the I-Pad and I'll get started kind of thing. They didn't mention that were keeping my debit card on file to charge whenever they want. They didn't mention that I was being charged for the outdoor service at $109 bucks a pop (that I don't need) at the same time as the bed bug service. The bed bug service itself costs $160.00 and literally consists of a guy coming to your house for 5 minutes and spraying your baseboards, and the beds only if you prop them up. They won't spray mattresses for some reason, which is where many of the bugs have been found. I ask to have the couch sprayed, and they literally just spray the bottom edge and nothing else. The attractant in the spray supposedly does all the work. Then why am I still being bitten at least every other day? Bed bugs hide in cracks and tiny crevices, screw holes, folds of fabric. How is it that just spraying the baseboards is going to do anything? The answer is: it isn't. I just had to throw my son's bed away this weekend, because he continues to be bitten every time he sleeps there. There has never been any inspection of furniture, baseboards, bedding, nothing. Terminix wouldn't even begin treatment until an actual bug was identified. So fast forward to this weekend, my third spraying in 6 weeks. They want to charge me again for outdoor "quarterly" spraying. It has not been a quarter since the last one, it has been six weeks. I ask to opt out because I've already shelled out over $600 for this and now I'm broke, and I'm told they can maybe push it out a week. I call to cancel my service, because frankly I don't think it's a good value, and ALL of the chemicals listed on their report are all available at Home Depot for about $15. This is where I'm told I'm locked in a contract, and if I want to cancel, I have to pay a $200 early cancellation fee, and there's nothing they can do about it, but I can have all the bed bug treatments I want free if I continue to pay for the outdoor service. $200 for what? For not doing work? Nothing you can do about it? Well that's a damned scam if I've ever heard one. The manager tells me they can pull up the recorded conversation if I want to dispute that I was aware of a contract. Nice customer service. I wasn't aware of anything. I was panicking trying to get an infestation of blood sucking bugs in my children's beds under control. Bed bugs are a serious problem people. They are very difficult to get rid of. I was vulnerable when I reached out to them, and they absolutely took advantage of my misfortune. Please just pay the money to get proper service. I wish I had. I can't speak to how they handle other household pests, but the bed bug service is a scam.