When everything goes well things are great, but the true measure of a company is how they handle things when they go wrong. You trust a company to get it right, especially with a landscape project where you envision an end result and hope the company you hire can translate that into reality. But if they get it wrong, as Royal Turf did for us, then you expect the company to work with you to fix it, however they are a company that turns on you very quickly and will not easily assist, or even acknowledge, or respond to remedy issues. Later you will likely find the results of their sloppy work which may be a result of them wanting to quickly finish the job since they know you are unhappy. Some things we recommend you do BEFORE signing a contract with Royal Turf: 1) Review CAREFULLY with the owner Justin EXACTLY what is to be done, then be sure to get the work written out explicitly in the quote. Their email quotes are very basic, cryptic and inaccurate (on purpose?) which they will use later to tell you they didn’t agree to do work you expected to be done. 2) Walk through the project and RECORD IT on your smartphone, again to ensure the mix ups that are VERY common with them are avoided, or at least so you have proof that what you asked for was missed on the quote. 3) Do NOT agree to sign the paper that puts ALL the responsibility on you for anything THEY miss. They will quickly use this as soon as you discover that they are not completing key work you asked for. 4) Carefully INSPECT all aspects of the completed job before paying. There were a lot of quality issues that we discovered afterwards, including a staple put through a line which leaked, a sensor that wasn’t connected, lines installed in the wrong places among others, and we had to pay someone else to come fix as Royal Turf wouldn’t return our calls (since they knew we were very unhappy with them). 5) If things are not going well then call and tell them to STOP the project until there is agreement on what will be and won’t be done. Once they get to what they consider the end of their responsibilities they will leave and then threaten you with bill collection if you try to get them to do the work that was expected. The lady who answers the phone is rude and short with you, this is what you can expect if ANYTHING goes wrong with your job and is a reflection on the business. In summary, they do not always include what you ask for on the quote, we think it is because they want to do the easy work and not tackle harder time consuming tasks or work requiring them to coordinate with another company which they (conveniently?) leave off the quote. When you discover something they are not doing, but that you asked for and thought was included, then they immediately tell you that you signed an agreement indicating THEY ARE NOT responsible for any miscommunications or requirements not spelled out in the quote. The quote is (intentionally?) minimalistic and does not spell out everything in specific detail, so this leaves it open to interpretation. Do yourself a favor and go with another company as Justin and his crew cannot be trusted. Problems happen, but it is how these problems are handled what separates a poorly run company from a great one. Find an honest company who has a record of quality and working with customers to ensure they are totally satisfied.