Scheduled for 8am. No show. No call. Then at 3pm, the wash tech shows up. No call, just says, "sorry I gob busy". No call. I decide to cancel based on lack of response for staining, I paid 525 down for 50% for a wash / stain. They say too bad for you, no refund. Grade F. ***Response... the company did NOT offer a contract, only an estimate which they act like is a contract. Sorry, an estimate is not a contract. The company stated they would be at my house at 8:00am to power wash my fence. No call, no show, then 3pm comes around and they show up. There was to 'time frame', only "We'll be there at 8:00 am" and no show. Poor service, unresponsive (they should have the common business sense to call and say 'we're going to be late', need to actually make contracts. I requested a refund, pait $525 for 1/2 of the ESTIMATE, they quoted the wash as $350. They said, sorry we'll keep the rest. I'll follow up with a BBB report as well. My advice, go with another A+ BBB rated compnay, ANYONE who will return your calls, show up when they say, and work with their customers. They did do a good power wash..... WHEN THEY FINALLY SHOWED UP!!!!