The replacement of the deck and railing around the back of our house, as well as the portico, were very nicely done and the finished product looked professional. However, this was not the case for the deck that K2 Craftsman replaced on our balcony above our garage. After K2 Craftsman had replaced the balcony, rainwater leaked through the balcony and literally poured into our garage (located directly below the balcony). We called Arden Krey (the owner of K2 Craftsman) and told him what had happened. He came out and took a brief look at the balcony, and then promised to return and repair the problem; he never returned and never contacted us. We called and emailed him numerous times, but he never responded. Because of the continued damage to the walls and ceiling of our garage every time it rained, and the lack of response by Arden Krey, we ultimately had to hire a general contractor (who had been highly recommended) to look at the problem. It only took the contractor a few minutes to figure out the problem; K2 Craftsman had installed the balcony incorrectly, had failed to seal the area below the deck, and had punctured the roof around the deck during its installation. When the contractor pointed the problem out to us, it was obvious (even to those of us not in the construction industry) that K2 Craftsman had failed to apply any seal under the deck and had punctured the roof around the deck. The contractor ran a water hose over the area and we could actually see where the water ran through the unsealed area and through the holes punctured by K2 Craftsman, and ultimately down into our garage. We tried several more times to get a response from K2 Craftsman, but they ignored us. We ultimately had to have the contractor take off the balcony, seal the area under the deck, and re-install the deck. We were greatly disappointed in K2 Craftsman. During the time when they were at our house doing the work, we offered them refreshments and even tipped them; as such, we were shocked by their lack of response and lack of professionalism when it came to fixing their mistake. Needless to say, we were very unhappy to pay more money to fix a problem caused by K2 Craftsman. K2 Craftsman should have stood behind their work (as was promised by Arden Krey) and fixed the problem at no additional cost. We cannot recommend K2 Craftsman.