I contacted Naturescapes in early April 2013 for an estimate. Actually, I told them that I wanted a backyard and have an amount of $26000 for the entire job. What can they do for me for that amount? Both Mike and Jeremy submitted two separate plans to me that were amazing. We sat down and finalized the plans, and work was supposed to begin in mid May. Work actually began around the end of June. Soon I noticed that things were being changed and omitted from the actual plan that we settled on. Mike was finding that this project was costing more than he thought, and he just told me that it didn't fit into my budget. I even paid other people to remove some trees and demo my old deck and fence, which were supposed to be part of the $26000. I had to engage in intense negotiations to keep the paver patio and water feature. I gave up a pergola over the patio and walls with built in seats on the patio, and a storage area for my lawnmower, as well as about 50% of the plantings. I also gave up a side fence. I was disappointed, but I understand that there obviously wasn't a lot of experience in estimating. And I certainly don't begrudge a person making a profit. We all have to eat and cover our expenses, after all. Then in September, after all the rain we got, the lower patio sank significantly in the center under the fire pit. The upper part of the patio was moving too, but not badly at that point. By this spring, the upper part of the patio was no where near to being level anymore! There are dips and hills all over it. Mike said he would repair the upper patio and he considered it under warranty, however the lower patio he wouldn't cover, because he considered it to be an and quot;act of godand quot;. He quoted me $1200 to repair the lower patio. And said he could repair the upper patio in July. I called the other day to firm up a date, and Mike said they couldn't get around to it until September or so. Now I'm really unhappy because the tied up my back yard all summer last year trying to get this job done with only 2 or 3 employees working at a time on it, and now the patio is a mess for this summer, (at least). It seems that they have no intention of repairing their faulty work in any kind of a timely manner. I've got to say that Mikes response is complete trash. My yard was never flooded, and had my brother not gotten involved, I would have gotten far less done than I did! I have given Mike an opportunity to correct his mistakes, however, so far, he has chosen not to do so. He has also chosen to not refund the amount he charged me for the patio. I will be pursuing this through the legal system. I have had the paver company, and a certified inspector verify that this was a really incompetent job of installation. Next time I will be sure that the installer is ICPI certified. Wish I knew about that before! I would NEVER use this company or recommend them to anyone for anything, however minor!