Recent Review: When I first called the company, we were unable to get them scheduled to come until a week after the call. The lower and quot;responsivenessand quot; score is because I felt that that was not as responsive as I have generally found other companies in getting work scheduled. The individual from this company arrived on time and did repair our fireplace. My problem with this company is what they eventually charged us. This ended up being a simple repair, where a part was broken and needed to be replaced. First, they tripled the charges for the part. They left the packaging of the part and I looked it up on the internet (prices ranged from $25-30 but I was charged $75 for the part). Second, this repair could have been completed in an hour, but this guy made delay after delay to double the labor charges and stretch it to two hours. Once the part was identified, he told me the only place he could get the part was at a store way down by Fort Collins airport. He left and then after about 15 minutes he came back and said oh, maybe he might need to replace another part (no, he didn't need to do that) and he came back to get the part number. Then he left again and was gone about 45 minutes, and when he came back I watched him test and re-test and re-test the part that had already been identified as needing replacing (huh?), before he finally replaced it with the new part. BTW, I found the part on the Home Depot website and altho I didn't check our local store to see if the part was there I am assuming it was there because it was listed on their website. Home Depot is a very short 1.5 miles away from our home. Don't understand why I had to pay $95/hour for this guy to drive way down to the Fort Collins airport to get a part that seems to be available at Home Depot just a short distance away. I think the two trips were excessive charges that we ended up having to pay for. Isn't it amazing, but when he f-i-n-a-l-l-y finished it was two hours. I feel we were over-charged an hour of labor ($95) and overcharged for the part. Also, BTW, after he wrote up the bill, he told me, oh by the way the pilot light and quot;auto lighterand quot; didn't work, and that if we needed to light the pilot light we would have to use a match. He showed me that the pilot light was supposed to automatically light from a button underneath the fireplace, but that the part didn't work. Not sure why he didn't repair this if he noticed it didn't work, but I surely wasn't going to have him do it and have to spend more money for him to drive down to the FC airport again for another part. I am happy to pay reasonable charges for work done on our behalf, but I feel they basically doubled the and quot;reasonableand quot; cost for both the labor with totally unnecessary delays and the part by unreasonable uplift of the part (by tripling the actual cost). I would not use them again.