I set up the appointment for 8/27. Bob and his help showed up on time and began work. The job was to remove the old grout from a shower, and put in new grout, then seal the grout and enclosure. While his help working in the shower, I asked Bob if he would give me an estimate on another shower, stone work in 2 other bathrooms, and slate in 3 other rooms. Bob measured everything and wrote it in his notebook. When finished, they said that we could not use the shower for 1 to 3 days to allow the sealant to cure, but the help suggested waiting the full 3 days. On the 4th day when we used it, we noticed that there were several spots where the old grout had been removed, but had not been replaced with new grout. Mind you, our shower is an enclosure made from large 3x4 foot panels of marble, which leaves very little grout to be done, unlike the typical 3x3 inch tiles found in many showers. Even so, I was able to find 7 spots where new grout was not put in, including one entire seam 3 feet across. Additionally, I question where the sealant was applied since the water did not bead up anywhere I could find. I called Bob to mention the omissions. He scheduled a return trip the next day. This time Bob, the owner showed up to do the work himself. He asked us to point out the 7 spots, something I found unusual for someone who has been doing this kind of work since the 1980's. I would figure that with his experience, he could easily identify what needs to be done. After fixing 4 of the 7 spots, he asked if he got them all. We pointed out the remaining 3. He fixed 2 of the 3 and said he was done. I am not a grout or tile person, never have been. But I do know the importance of sealing anything that comes in contact with water. So I have to admit that I am disappointed that a novice like me needs to point out to the expert what work remains. After he left, I looked over the job extremely closely and noticed another 2 foot seam that they forgot, one that I didn't see during my initial examination. I realize I could call him again and he would no doubt come out to fix it, but really? Is this what I have to expect from experts? Sloppiness in workmanship and overlooking work needs? And I almost forgot to mention: that estimate I requested from him for all the additional work, he says he lost his notes but do I want for him to come back out to do measurements again. It should have been a simple job.