It's difficult to know where to begin. I suppose it is important to say the owner Steve sold the company during our installation. I haven't worked with the new owners or even asked if our "lifetime warranty" will be honored but the staff who built and installed our cabinets still work there and they were part of the issues we had with our job. 1. We were asked to provide our sink, disposal and microwave so the cabinets could be built around them. a. The microwave was returned damaged and had clearly been dropped on one corner. Unfortunately, we didn't open it for a few weeks and at that point could prove they damaged it. When we gave it to them it was brand new in an undamaged box. b. The sink cabinet was built in a way that did not allow the plumber space to fit all plumbing behind it. As a result we have to open one of the drawers to get the faucet to retract/pull out correctly. c. The cabinet drawers were not built to accommodate the disposal. We couldn't figure out why they asked for it in the first place. 2. Steve, the owner at the time, told the contractor to build a wall in the wrong place. We had to tear down the frame and rebuild it. Had we left it in place, there would have been no space to move between the kitchen and dining room. Additionally, because of this mistake, we had to set one of the cabinets several inches away from the wall which increased the cost of the countertop. 3. The cabinet builders designed/built the trash pullout so that it rubs against the cabinet next to it every single time it closes. This means that every single time we close this we have to pull it to the side until it clears the other cabinet and since it is the most used cabinet in the kitchen, it is a major pain. During installation I pointed this out and both Steve and Jason were angry with me for insisting it be fixed. 4. None of the drawers in our cabinets stay aligned, something is always out of place just enough to make them look cheap, which they were not. 5. The worst part of this job was the installation. Steve the former owner appeared to be mentally unstable during the installation. It is difficult to say that but I don't know how else to explain it. His behavior was bizarre and scary at times. This isn't important since he sold the company but what is important is Jason's behavior during the installation. We had approximately 20 contractors working on our project and he was by far the worst. Grumpy, would roll his eyes, cursing, told me he was ready to quit, etc. Absolutely horrible. He still works there. We were happy to spend our money locally but if we could do it over, we would have gone with a national company to get better quality, more professional service and a dependable warranty.