What began as a nightmare came with very happy ending. We needed siding and got bids from several companies. We decided to go with High West after spending time with one of their previous clients. The siding on her house looked good and she was quite complimentary of service she had received from the company. High West hired a subcontractor to do our job, and they assured us he was one of their best. For over a month, the man leisurely worked solo on the project. Examining the job in progress, we had reservations about the quality of workmanship we were receiving, but we were assured that it would all look great when it was done. When he left, there were patches tacked over cracked trim, panels misaligned and numerous gaps smeared with putty. That’s not how I remembered the reference house looking, so we wanted to take another look. We called J.R., one of the company owners who sold us the project and asked for her phone number. He wondered what was wrong. We told him, and when he returned from New York a few days later, he came out for a look. He was not happy and promised to make it right. Instead of sending someone out to patch things up, J.R. personally came out. Sweating in the height of summer heat, he and a pair of assistants completely tore off all the old siding and redid the entire job. The house, now totally redone, looks great. Although it took several long months to do, undo and get redone, we’re happy with the final siding job. I love that we didn’t have to scream, yell or threaten High West to get them to make things right. They said the subcontractor’s work was not up to their standards, and instead of simply trying to patch things up, they redid the entire job. It’s rare to find a company with that level of quality commitment. And by the way, that original subcontractor no longer does work for them.