I had a discussion with Paul, the owner prior to our appointment, so as to make sure he understood what the work looked like. We needed an existing range and refrigerator removed, and new items installed. I was careful to describe the appliances on this call, as well as the places they would be installed. We agreed on a price, and scheduled for the following day. I received a call an hour before that original appointment asking to reschedule for the next day. I explained that this would be an inconvenience, because I would need to take time away from my new job. The following day, Paul sent his sons to do the work. Upon arrival, they told me that they would not be hauling away the existing appliances as agreed, because they didn't bring a trailer. The dog ate their homework. Next, they told me that they would not work on a gas stove, despite the fact that I specifically discussed this with Paul. At that point, there was nothing left that they would do for me. They called their dad, who told them to simply leave without explanation. Paul refused to speak with us himself. This experience has materially cost me money as well as time. The fact that the owner was so callow as to make his sons deliver this news, and then hide behind his desk, is nauseating. Nobody should spend their hard earned money on this buffoon.