Winterhaven Hot Tub Installation

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11
Reviews
ARTESIAN POOLS AND SPAS
Recent Review: When we designed our house we knew we wanted a pool, hot tub, fire pit and outdoor kitchen. We also wanted it to compliment out house (which was under construction). After getting designs and quotes from several businesses, we decided to go with Artesian Pool (owner Ray Orta). Ray is very nice and professional. The construction went very well and he worked well with the builders so that they didn't conflict with one another. He made sure the pool was completed, filled and ready to use prior to use moving in (Oct 2010). Everything turned out great! However, when we went to heat out pool a month later, the heater wouldn't function properly. Ray was quick to dispatch his expert to troubleshoot the problem (numerous times). This went on for several months without resolution, finally a factory rep from SunTouch paid us a visit, Ray was on hand and the problem was resolved. The issue turned out to be a conflict between the heater and the control panel, and involved the equipment, not the installation. Kudos to Ray for seeing the problem through. Although we were quite disappointed and frustrated that we were not able to use our pool the first winter, it was not the fault of Artesian Pools. Everyone who visits our house always comments on the beauty our pool.
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16
Reviews
Paradise Pools and Spas Inc
Business Description: Financing available. Family owned & operated.

Reviews in Winterhaven to Install Hot Tub

BARTESIAN POOLS AND SPAS
When we designed our house we knew we wanted a pool, hot tub, fire pit and outdoor kitchen. We also wanted it to compliment out house (which was under construction). After getting designs and quotes from several businesses, we decided to go with Artesian Pool (owner Ray Orta). Ray is very nice and professional. The construction went very well and he worked well with the builders so that they didn't conflict with one another. He made sure the pool was completed, filled and ready to use prior to use moving in (Oct 2010). Everything turned out great! However, when we went to heat out pool a month later, the heater wouldn't function properly. Ray was quick to dispatch his expert to troubleshoot the problem (numerous times). This went on for several months without resolution, finally a factory rep from SunTouch paid us a visit, Ray was on hand and the problem was resolved. The issue turned out to be a conflict between the heater and the control panel, and involved the equipment, not the installation. Kudos to Ray for seeing the problem through. Although we were quite disappointed and frustrated that we were not able to use our pool the first winter, it was not the fault of Artesian Pools. Everyone who visits our house always comments on the beauty our pool.
- Galen B....
FParadise Pools and Spas Inc
We reviewed and accepted the plans, gave them their required down payment, and signed a contract. Contract start date was to be in the first week of February 2017, and completion April 8th 2017. Demolition of the existing decking started as planned on 2/3/17, but it took two weeks to complete. Evidently they only work between 10:00am and 1:00 pm on Tuesday, Wednesday, and Thursday according to my security cameras. Their "plumber" cut all the lines in a perfectly working system to pressure test them, and as of today 4/14/17 has never returned to finish the job.He was also supposed to install 'planter sleeves " for future irrigation under the new decking...that never happened. We asked for an automatic water level system to be installed. Their "plumber" cut one of my aerator lines and used that to feed the water leveler, ignoring the water tap that was not only indicated on the plans, but was right behind him when he installed the leveler. Deck pouring day came, and as a former concrete contractor, I was eager to see what it looked like after the pour when I returned home from work that day. I now have a stamped concrete pool deck complete with sharp concrete edges to slice up my grand kids wet feet and VERY poorly done strike joints. I was told these would be fixed over three weeks ago, but no one has returned my calls or showed up to fix the issues. Tile work is ridiculously poor, I made them come out to repair it. My benches were installed the first week of April, and I was greeted by beer cans and bottles in my yet unfinished pool. Completion Date was supposed to be April 8th but no plaster or plumber, just a call telling me the front wall of my pool needed to be finished (it was a part of the demo, that I am responsible for) or they would not plaster the pool due to liability issues. My entire yard is fenced with a 6.5 foot fence, which is code height, and would not affect the safety/security of my pool area. No mention in either the contract or conversations, involved or included the required replacing of the front wall around my pool prior to plaster or filling. We received no call or letter informing us of their intended plaster date, just a call the day they showed up. The crew that did the benches washed out their concrete equipment in my neighbors farm field, and I received a VERY nasty call from him. We asked for a price on a new pump, and were told they were giving us a deal at $1250 for a Pentair 2.5 HP pump...Leslies pool supply has the SAME PUMP for the SAME PRICE. We bought a Jacuzzi brand pump instead. Caveat Emptor my friends.
- Jeff &....