We had been planning this project for several years. Once we decided to move forward, we contacted a number of contractors for estimates. We met with Lou to go over the project, and appreciated his ability to offer solutions to some of the obstacles to our project and to answer all of our questions. Jann, the business manager, also met with us to offer design ideas and to review the contract and answer our questions. We provided her with the product information we had researched for our project and she ordered the cabinets, countertop, backsplash tiles, range hood, sinks, faucets, garbage disposal, and windows. Throughout the project Lou and Jann were mindful of our budget and helped keep us on track. Any changes from the original scope of the project were handled by work orders. We were impressed that both Lou and his helper were on time every day, took a short lunch break and got right back to work. When necessary, Lou worked over the weekend (the backsplash installation required 3 days for the grout to set and dry). When the counter and floor were being installed, Lou checked in with the installers, and then worked at another jobsite, being available by phone if needed. He then inspected the work when it was completed. Before starting work each morning, Lou checked in with us and addressed any questions/concerns we had. If we were not satisfied with something, he re-did it to our satisfaction (for example, the paint that was initially used on the trim needed to be changed to semi-gloss) Lou made sure that the project stayed on schedule so that the floors and counters could be installed on schedule. As long time do-it-yourselfers, we were a little nervous hiring someone we did not know to be in our home every day for the duration of the project. We found Lou is trustworthy with good people skills. He handled everything concerning the project thereby minimizing our worries and concerns. He was the perfect contractor for us. Lou is knowledgeable, skilled and focused. He is detail oriented and addressed all our concerns with his great attitude. During the time he worked for us we developed a good relationship and plan other projects in the future.