From initial contact to job completion, Arrow was professional. Matt, the owner, wrote up a quote on the spot. He made helpful suggstions yet listened to my input. There was no hard sell, and his quote was reasonable. His office kept up timely communication before the designated work date. Matt and co-worker Paul arrived on time. Their work was thorough and tidy, plus they put up with my very curious Labrador. They took extra time to survey the electrical "landscape" for anything that seemed questionable, but were reassuring in that respect. I had expected an amount of damage or debris from cutting into walls; there was, incredibly, none. As I said, they were very pleasant and professional. I will definitely call Arrow in the future with no reservations.