Recent Review: Mr. Patrick Roane is the sales representative of ?T.H.I.S.?. He knocked on my front door one day in June 2012 saying he was in the neighborhood to observe the re-roofing work done by ?T.H.I.S.? and noticed our roof may need re-roofing as well. I have been receiving this type of inquiries many times before but I refused to go ahead with getting free estimates because I do not believe nothing is fee. However, at this time somehow I agreed to it. It may be because of Patrick's personality which did not threat my brief. He went up on the roof immediately with his iPhone and iPad and came back to explain how bad the current roof was. His use of the technology and convincing words broke my defense mechanism. I am an electrical engineer and have very good understanding on various things including how bad materials are aged and deteriorated. So, the outcome of his visit resulted in allowing him to submit the first ever unsolicited bid by nobody ever done to me. Before his submission of the bid, I went out three other roofing contractors around here. They were checked out with BBB, Yelp, and Angie's list. All of them were supposed to be good and one was recommended by my friend living nearby who had the re-roofing done by the contractor. I used Angie's list to contact those three contractors and two of them responded immediately with the estimate appointment. These two were very responsive and professional on giving me their quotes. Now I am waiting for the bid from ?T.H.I.S.?. One bid was very competitive and the estimator's walk-through was very detailed. The other bid was also lower but with the external paint job and the solar heater removal/reinstallation work, it became almost the same as ?T.H.I.S.??s bid. The deciding factor was that ?T.H.I.S.? offered me to do the exterior paint free and the solar heater removal/replacement work at nominal increase while other two told me that I would have to have other contractors do the work. In addition, ?T.H.I.S.? offered me the window renewal work back to back with the re-roofing work. I know it is so stressful to get the re-roofing, solar heater removal/replacement, window replacement, and exterior painting done at once since I have to get the bids from multiple contractors. In this case, three contractors times four different jobs, total twelve bids would have been required to complete the work. However, I was able to do it with only three roofing contractor bids and two exterior painter bids in two weeks. While I did not know how re-roofing is done, I went out to the Internet to check the products, warranty, and processes in order to understand the bids. I created an excel worksheet to compare and sort out three different bids where different roofing terminologies were used. The winner was ?T.H.I.S.? with competitive pricing and T?s and C?s. They did good job with my satisfaction. If I ever am given an opportunity to give them feedback, which indeed happened, I say ?T.H.I.S.? needs to have a meeting with the customer and the work team together in 10 to 20 minutes before the work starts everyday to explain what will happen on the day of work. This will give the customer perspective of how things are done and what materials are used for what items included in the contract. Otherwise, the customer would need to watch everything from the beginning to the end to make sure the work is done accordingly with the contract. ?T.H.I.S.? has done an excellent work after all. think ?T.H.I.S.? will continue do their best to satisfy the customers because they are honest and diligent, and trustable. I thank Patrick, the sales rep, Don, the job master, and Antonio, the master painter, for their job well done. I hope this review helps.