Came right out to give estimate and take measurements right away .We were impressed with the design on the product. Gave a 50% deposit. we were told it would take three weeks to get materials and build the products. Waited for 41/2 weeks , finally I called to ask how much longer, I was given a date of about 1 1/2 more weeks.. Waited no call, received no calls from the company to keep us update as to how much longer or if they were having problems. Finally after 10 weeks ! We called not happy with what was going on... Told us they would be out the following week to install... Day came ,installers showed up 2 hours late. all in all not impressed with customer service. I do like the fit on sliding door, the windows screen cover are less desirable , there are gaps between the screen and where it is attached to the wall. So big the my fingers can fit in between.