This was a nightmare. The General contractor hired R.O.W. Custom Pools and Remodeling as a subcontractor to plaster the pool. The general abandoned the project and didn't pay his subcontractors. We finished the construction ourselves and paid the subs as best we could. Much of the work had to be torn and rebuilt at our cost. Custom Pools and Remodeling work was shoddy at best. However it was their terrible behavior during our phase of trying to finish building, that prompts me to write this review and strongly urge no one to hire this company! Custom Pools and Remodeling began a program of harassment against me as soon as they thought they might not get paid. They called repeatedly on the phone, even after I demanded that they stop calling. Then Stefan sent a fictitious email to my husband's company asking for our information, masquerading as a client. He then filed a complaint against us with the CSLB! He has never been our client and we are retired! We are no longer in business. Then Stefan of Custom Pools file a mechanics lien without having filed the require prelien. Then his sleeze-bag lawyer filed a 2nd, duplicate mechanics lien for reasons unknown unless it was to cause me as much trouble as humanly possible. Then they filed a lis pendence. After I started looking into who this company actually was, I found that they are setting a new record for the number of complaints against one company; shocking that they still have their license. And check out Yelp. You will see many stories similar to mine. I sued them, and spent 2 years of attorney's fees trying to force them into court to release the liens. They played every game you can imagine to avoid appearing in front of the judge and holding me hostage. Trying to make it so painful that I would just pay because I cannot tolerate a lien on my property. It halts all sorts of financial and legal activities that one might want to do. Then finally we are in court; we settled; I paid them a check as a part of the settlement. Their part was to "release the liens upon the check clearing the bank". Next they claim for 30 days that they were trying to verify that the check cleared. Then they said they needed another signature. Then they said they were again trying to verify that the check cleared. Then the *finally* sent the release of lien, but they sent ONLY ONE LIEN RELEASE!!! There are 3 liens to be released: 2 duplicate mechanics liens and a lis pendence. They aren't that stupid. This is a fun game for them. I guarantee that if you hire this company you will be sorry.
- Karen W....
FCookie Cutter Pools Inc
Paid for new equipment. Received used. Paid Cookie Cutter more then new one cost. Was promised a replacement. Owner Richard Evans did not keep promise and refuses to return calls. Worst experience with a company!!!!!!
- Rosanna M....
ACrystal Blue Pools & Patios
Crystal Pools went beyond my expectations. They did. and are continuing to do, more than just re-plaster the pool. When Bryan came out to to do the original estimate he not only measured the pool but also inspected the pool equipment to be sure that it was operational. The work crew that showed up to do the job waas fast and professional. After they were finished they did a complete cleanup. The backyard was cleaner than when they arrived. The day after the job was finished a gentleman from Crystal(Rob? I am not sure of his name, only heard it once) came by and brush vacuumed the pool. After he was finished he helped me clean and reassemble the pool filter. From start to finish the people at Crystal Pools have gone beyond expectations. I would recommend them to anyone.
- Clay E....
AMac's Pool & Spa Supply
On time, very friendly, excellent workmanship, matched their quote, showed me how to properly use the system, they came out on a day when I was off so I could be there. It worked flawlessly all summer long. I plan on using them next spring to install a pool heater.
- Mark H....
ADiamond Cut Pool & Spa
He got the quote to me in a matter of minutes with a GREAT PRICE. His price is a lot lower then the other pool companies that I called and he is willing to work around your schedule. I would recommend him to anyone that is wanting to upgrade there equipment or get there pool serviced.
- Kyle G....
Chris Clifton is a very nice guy and pretty easy to work with. There were a few issues that arose during this project that were not handled with the best professionalism. In the end, it all worked out, and we are happy with our new pool. There were definitely some frustrating moments, though that needed to be worked through.
- Dennis D....
AThe Pool Guy
He is professional, competent, timely, and gives great value for the price. I had a concern and he had his serviceman out here so quickly to resolve the issue. I'm recommending him to the new owners of my home.
- Loel M....
F5 Star Pool Plaster Inc
I called to get an estimate for a new pool and they came out to mesure and and to see what was that i was looking for. they were going to call me back for a second appointment so we cango thru the estimate but they never called back, they did not return any of my calls. if thats how they do potential customers i can just imagen how they do there actual customers i will not recomend them for any services.
- Maria A....
DAlan Jackson Pools Inc
Terrible. The original problem is my pool cover derailed on the right side because it was pulling unevenly on that side for some reason. They came over, spent about ten minutes and told me I needed a new pool cover, not knowing any better I said, "OK". I should have checked around, but they were recommended by Leslie Pools which I have had good experiences with in the past. They came over on July 29th. I was told it would take 10 to 14 days. After one month I found out the order had been overlooked. It idd not get installed until Sept 12th so I missed the best part of the summer. They would not come out on a day that I could be there, were not flexible on that at all, even though I get some weekdays off so I was not there when they did the install, but wanted to be. The material used was thinner than my original pool cover and instead of using steel guy wire for the runners they used rope. When I got back to inspect the pool the cover did exactly the same thing pulling to the right about 8 inches off the first time I used it. When I called them they said just give it time that it had to stretch so after two weeks it was still crooked and the cover had wrinkles in it, was not smooth so they came over but did not fix it. So I called again. I was then told that I had a flexible pool cover? Was told that I would likely need an entire new system, runners, everything. That is when I decided to write this review so others are more informed than I was when I signed up for their service. When I asked them how many pool covers they installed per summer the answer was about 3 but they had never had any problems before but also had never used this pool cover company. Any way I am expecting the cover will fail before the years end, I will be out 3,200 dollars and searching Angie's list for another pool cover company with good reviews. Not to be all negative I did submit two good reviews also for other services I have had done by different companies.
Recent Review: I found that their estimate was a little high. They didn't offer as many design options as some of the other companies I recieved estimates from. However, they were very professional and very nice.
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Business Description: DTS Pools is a locally owned and operated company serving Nevada, Placer and Sacramento counties. We offer a variety of solutions designed to take the headache out of maintaining your outdoor spaces. We offer complete landscaping and pool/spa weekly and biweekly service plans based on your needs. Our plans are designed to be affordable while providing top quality service. We offer customer and technical support as much as we can to ensure that top quality service.
Business Description: Our primary focus is on you, the customer. We strive to produce a cost effective approach for large, small and complex swimming pool systems. We will provide you with a service that meets your fast paced and ever changing needs. We surpass our customer expectations by delivering excellence around every turn.
Business Description: Borruel Pool and Spa Services provides quality pool cleaning service in Barstow, CA, 92311 area. We can travel up to 75 mile radius. Call us at: (760) 267-6930 Professional Pool Cleaning, Reputable Pool Cleaner, Swimming Pool Cleaning, Swimming Pool Cleaning Company, Pool Repair Service, Pool Repair Service Provider, Pool Lights Replacement, Minor Plumbing, Affordable Pool Cleaning, Affordable Swimming Pool Cleaning