Recent Review: In 2010 I had a pretty negative experience with this company and I was extremely angry with them for what seemed to be very good reason. As it turns out, there were other parties involved which included State Farm and a general contractor. All and all it was a very difficult and trying event. Felikian's sub contractors did indeed make some very grave errors but my anger was mostly due to the way the situation was handled (or at least the way it APPEARED that it was handled) rather than the errors themselves. Initially it appeared to me that Felikian's was very non-responsive to a pretty significant problem associated with the work that was done. Nearly a year later I found out this was not the case at all. The owner saw one of my reviews of his company and contacted me immediately. Shortly thereafter he, and his people came out to assess the situation. He agreed that there was indeed a problem that should be corrected. In the course of the conversation it became quite clear to me that in the whole situation Felikian's was set up to be "the fall guy" (among all of the other parties involved with the repairs from an insurance claim) for a long, costly and very upsetting event. In the course of things he was told NOT to contact me for any reason, and I was told the same about him. After seeing the problem, Mr. Felikian was very concerned and immediately set about making the situation right. He sent in a crew to replace the problematic floor. The new crew was fantastic as was the tile floor they had put in. I would actually give this particular experience top ratings all of the way down the line but I cannot fully disregard the events of 2010. This being said, in the end I am a very happy customer and have a beautiful floor. I wish I had just interfaced with Mr. Felikian initially rather than allowing State Farm to be the intermediary....it would have saved us both a lot of grief. Clearly Mr. Felikian takes great pride in the work they do and the reputation of his family's business. If you have tile work done by Felikian's you should definitely request to have Louis and Maria do the installation. They were delightful to have in the house, hard working, fastidiously clean and did beautiful work.