Nick was prompt, even a little early, on the agreed-on date, and after an inventory of the various parts and products I'd ordered, went right to work. He proceeded methodically and efficiently through the replacements and installs, and cleaned up after each task. He set aside all the warranty and instruction paperwork for me, clearly explained how the new lights worked, how long they'd need to charge before use and how to test them. He went over operation of the range hood vent system, pointing out damage to the burned out motor and offering suggestions to keep it from happening again. He was pleasant and professional, and asked permission before having a photographer (also a nice guy) come to do photos for the List. And he was done in just a few hours! Great job!