The Shed Shop staff and management were very professional and forthright from my first contact through job completion. They did an immediate site inspection. I visited their location, and Paul Johnston was very helpful. My only disappointment was that I already had several ideas about things that I wanted as part of my "custom" shed. Many of these are not part of The Shed Shop "customizing." Rather than being truly custom-built, their products are based on numerous standard buildings, each having numerous options. Within those parameters, each shed is customized by the customer's choices. Because I wanted certain specific things, I had to hire an electrician and a finish carpenter to do things such as install a custom door, pegboard and specific electrical capabilities. Those comments notwithstanding, I agree with another reviewer who said that The Shed Shop product is substantially higher quality than anything I have seen in the home improvement stores. There was a significant wait time due to their backlog, but they went out of their way to fit my shed installation into their overall work schedule at the earliest possible date, (which was within my desired time frame). At all times, I felt that I was kept well informed and well treated. The installation, itself, was done on time, as specified, and by very capable and considerate people. I would certainly recommend The Shed Shop to anyone looking for an attractive, strong, and well built shed with many options. If, however, you want a truly customizable shed, you will need to look elsewhere -- and undoubtedly pay a lot more.