Rock Creek Cracked Heat Exchanger Repair

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Angie's List : Local Reviews : Heating & A/C : CA : Rock Creek : Rock Creek HVAC Contractors : Rock Creek Cracked Heat Exchanger Repair
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9
Reviews
Recent Review: Heat exchange apparently went out (worked fine when I stayed there in July). Because of difficult positioning of location of unit (its in the downstairs laundry room area) cost of repair skyrocketed. Boris was punctual however but seemed somewhat pricey.
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51
Reviews
Recent Review: Today it is 90 deg outside on Kneeland and it is 76 inside; we are happy! First day they arrived and removed the old heater and some piping. Second day they installed the new piping and the heat pump. The third day was spent adjusting and testing the system and removing the old stove, piping, insulation, misc. other trash. One final trip was required to install an earthquake restraint (personal request) on the heat pump. Pleasant hard working pair of young men did the work. The young men always covered their feet when entering the living quarters and left a neat site when they left for the day and pristine site when they left. All in all a very positive experience.
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6
Reviews
Recent Review: We moved into our new home in June of 2015. On Friday night August 14th we were no longer getting cold air, just the fan blowing warm air. The unit made a horrible sound and we shut it down. I made a call to Spencer's for a technician on Saturday as we could make it through the night. On Saturday, their technician, Felipe came to our rescue. He went around to the unit and dove straight in. In about 20 to 30 minutes he brought me outside to see what he found and did. The top fan on the unit had an issue that he fixed to get our A/C going. But he had taken the time to check the whole unit out and found a rusted hole in the heat exchange. He shut down the heater, A/C still worked thanks to him, and said need to get repaired before cold weather. I want to take a moment and give a thanks to Felipe's professionalism. He came in with a positive attitude, took ownership of the problem and most of all, went beyond just fixing the problem and leaving. He did not have to check out the whole unit, only fix it and go. I have worked over 30 years as a telephone technician and met many a technician that would not put a lot of effort or gone the extra step. He is a great asset to their company. I called up the company Monday and asked for a quote to replace the unit. The price was a little higher than another bid, but I went with Spencer's, mostly on the fact of a great service experience. I know if I have an issue I will have it taken care of by one of the best! We have run the heat for a few days now and all is GREAT!
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14
Reviews
Recent Review: They kept the job site clean, respected our pets and made sure we could work from home while the job was being conducted. A really great contractor to work with. I did shop around and get multiple bids for the job. They provided the most complete estimate and it was competitive with the other companies that came out.
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4
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Recent Review: This was a 24-year-old system. Both the heating and a/c were checked. Russ and Gabrielle did maintenance on two split systems (downstairs and upstairs). The worked on both systems for over 2 hours. They were meticulous, thorough, and systematic in their approach. When it was over, I felt my systems had been thoroughly checked, inspected, diagnosed, and cleaned. I was very happy with their work. I rated them am A in every category except Punctuality, because they had a lot of work in Los Angeles and had to reschedule me twice. But, once they got to my place and started working, I was very happy with the result.

Reviews in Rock Creek to Repair Cracked Heat Exchangers

BASAP HEATING & AIR CONDITIONING
Heat exchange apparently went out (worked fine when I stayed there in July). Because of difficult positioning of location of unit (its in the downstairs laundry room area) cost of repair skyrocketed. Boris was punctual however but seemed somewhat pricey.
- Steve S....
AEvans Mechanical
Today it is 90 deg outside on Kneeland and it is 76 inside; we are happy! First day they arrived and removed the old heater and some piping. Second day they installed the new piping and the heat pump. The third day was spent adjusting and testing the system and removing the old stove, piping, insulation, misc. other trash. One final trip was required to install an earthquake restraint (personal request) on the heat pump. Pleasant hard working pair of young men did the work. The young men always covered their feet when entering the living quarters and left a neat site when they left for the day and pristine site when they left. All in all a very positive experience.
- Mervin H....
AR B Spencer Inc Heating & Air
We moved into our new home in June of 2015. On Friday night August 14th we were no longer getting cold air, just the fan blowing warm air. The unit made a horrible sound and we shut it down. I made a call to Spencer's for a technician on Saturday as we could make it through the night. On Saturday, their technician, Felipe came to our rescue. He went around to the unit and dove straight in. In about 20 to 30 minutes he brought me outside to see what he found and did. The top fan on the unit had an issue that he fixed to get our A/C going. But he had taken the time to check the whole unit out and found a rusted hole in the heat exchange. He shut down the heater, A/C still worked thanks to him, and said need to get repaired before cold weather. I want to take a moment and give a thanks to Felipe's professionalism. He came in with a positive attitude, took ownership of the problem and most of all, went beyond just fixing the problem and leaving. He did not have to check out the whole unit, only fix it and go. I have worked over 30 years as a telephone technician and met many a technician that would not put a lot of effort or gone the extra step. He is a great asset to their company. I called up the company Monday and asked for a quote to replace the unit. The price was a little higher than another bid, but I went with Spencer's, mostly on the fact of a great service experience. I know if I have an issue I will have it taken care of by one of the best! We have run the heat for a few days now and all is GREAT!
- Pat S....
ABrewer Heating & Air Conditioning Inc
They kept the job site clean, respected our pets and made sure we could work from home while the job was being conducted. A really great contractor to work with. I did shop around and get multiple bids for the job. They provided the most complete estimate and it was competitive with the other companies that came out.
- Robin M....
AMcKay Air
This was a 24-year-old system. Both the heating and a/c were checked. Russ and Gabrielle did maintenance on two split systems (downstairs and upstairs). The worked on both systems for over 2 hours. They were meticulous, thorough, and systematic in their approach. When it was over, I felt my systems had been thoroughly checked, inspected, diagnosed, and cleaned. I was very happy with their work. I rated them am A in every category except Punctuality, because they had a lot of work in Los Angeles and had to reschedule me twice. But, once they got to my place and started working, I was very happy with the result.
- Fred E....