Pine Valley Flexible Gas Line Installation

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Angie's List : Local Reviews : Plumbing : CA : Pine Valley : Pine Valley Plumbing : Pine Valley Install Flex Gas Line
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952
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Anderson Plumbing Heating & Air
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Recent Review: Very professional. Worked quickly and efficiently, and provided us with useful information on our water shut off valves and pressure regulator.
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25
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A to Z Leak Detection
Business Description: A to Z Leak detection is a full service plumbing company specializing in finding and fixing water pipe leaks. Over 50 years of leak detection services gives us the understanding and skills to get every job completed on time. A to Z can also clean up any water damage or mold, the leak may have caused. We fix slab leaks by direct repair, reroute or epoxy pipe lining.
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490
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Plumbing Plus
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Recent Review: He arrived right on time, and brought along an extra body so it took both of them about 4 hours to do the work. They cleaned up all the debis and other mess made durning the renovation.
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Ike's Plumbing
Recent Review: He was knowledgeable, professional, and provided excellent service. His rates are very reasonable, as compared to other plumbers. My contractor has known him for many years and describes his work as excellent and I would completely agree.
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ASI The White Glove Guys!
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Recent Review: Easy to schedule. Arrived punctually. Was able to complete all work with single service call.
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24
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California Plumbing
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Recent Review: Quick to respond and completes work in a timely manner.
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MATT BOWLAND PLUMBING
Recent Review: Matt always answers his phone and promptly schedules work to be performed. We have worked with him on many occasions and have always been impressed with his professionalism, promptness and courteousness. We use him exclusively for all of our plumbing needs.
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379
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Hanna Plumbing & Supply Inc
Recent Review: Provided great service with replacing our 75-gallon water heater. Replaced aging valve that showed signs of corrosion. City of Escondido water supply is very hard and signs of valves corroded were visible at this valve and other valves in the house. Previous owner did not install water softener. Hanna replaced gas line with new, reliable polyethylene line instead of aluminum line. Install drip pan. Also recommended inspection of sacrificial anode inside tank every 2 years. Very professional. Called ahead before arriving.
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Johnson Air Mechanical Inc
Recent Review: Excellent. Not only is Paul knowledgeable, he is a really great guy. Many times these two qualities don't go hand in hand. Highly recommended. Our Situation: We bought a house a couple of years ago and inherited a 15-20 yr old HVAC system. System itself works fine, no complaints. Except our flex duct work in the attic was quite old and in several spots, the plastic wrap around the insulation was literally shredding and peeling off the tubing. This impacted air delivery temps from room to room. There were also some crushed ducts from stepping on them (tight attic.)There were also some big unsealed gaps in the plenum which results in attic air being pushed into the living space. Initial Meeting: I called Paul for a consultation (actually emailed Dianne :)). He showed up on time and was very courteous. We had briefly discussed some of the issues we were having based on my amateur observations. He took a look up there and spend a good amount of time.He had pointed out the issues as well as some others like our aging gas line which was not up to (today's) code.I knew after our discussion that he was the right guy for the job. He listened to not only our budget needs but also was someone that made sure when he did the work it was done right (sealing all the ducts etc.)He sent the proposal and all of his credentials within days of our meeting. The work done: Per the quote, all work was done and done well (albeit during one of the hottest weeks of the year.) Both he and Hector did an outstanding job. How do I know? The results speak for themselves. The airflow going in and out of the system is strong and when I go into the attic, I dont hear any air leaks like I did before.Probably the nicest addition besides everything else, were the balancing dampers. There are some rooms which we rarely spend time in and others which are a bit bigger that we do (eg. living room.) Once I got up there and balanced the system to our needs, the comfort level is like night and day now between the old and new ductwork. Other items of note: -  I had to take care of some pop up business which ran right into our scheduled appts and he was totally accommodating. - Very professional and clean. Drop clothes were used where he was treading.- NEVER got the dreaded hard sales pitch about NEEDING a new system (which I got before from another proposal.) I am aware that due to the age of the system, at some point it may need replacing, but as for right now and our current needs, its just not a top priority (we live in San Diego after all.) When I relayed to Paul our actual usage and needs he agreed.

Reviews in Pine Valley to Install Flex Gas Line

CA to Z Leak Detection
Not too many kind words for my experience, but I'll start with what I do have: - Were easy to get on the phone and was able to get an appointment scheduled quickly - While still overpriced in my eyes, price was lowest of the 3 estimates I got As for the negatives: - Were not thorough in their work. Thought that there was a gas stub on the exterior of the home half way to the kitchen which would shorten the total run needed. The plumber never tested this stub to make sure it was active, and sure enough it wasn't, which we found out after he had completed the connection to it. - Very little eye or care for the impact of their work on the home. Attitude of "I do plumbing" and how things look and how other trades are impacted and how the finished product turns out was not their concern at all. My dry wall guy had to spend an additional 1-2 hours re-cutting the drywall for access points for the gas line install in order to repair the drywall rather than the plumber having an understanding of how he should cut the drywall with the repair in mind. Couple extra holes in my stucco from missing or mis-measuring penetration points. - Did not sign a contract or any sort of paperwork that stated scope, each party's responsibilities and liabilities.
- Justin J....
AAnderson Plumbing Heating & Air
Very professional. Worked quickly and efficiently, and provided us with useful information on our water shut off valves and pressure regulator.
- Sharan G....
APlumbing Plus
He arrived right on time, and brought along an extra body so it took both of them about 4 hours to do the work. They cleaned up all the debis and other mess made durning the renovation.
- Nicole G....
AIke's Plumbing
He was knowledgeable, professional, and provided excellent service. His rates are very reasonable, as compared to other plumbers. My contractor has known him for many years and describes his work as excellent and I would completely agree.
- Tracey R....
ALarry A Hudson Plumbing
After returning home to find water running under the garage door, I knew the 13 year old water heater had given up the ghost. Initially, I tried to upgrade to a tankless unit, but the location of the existing lines made it impossible to vent it properly. I called three plumbers for quotes. Larry Hudson was in the middle of the price range. However, it was his plumber Dan Biggs who sealed the deal. Although it was almost 4PM, Dan offered to drive from my house in Carmel Valley down to National City to pull a water heater from the warehouse and install it that evening - at no extra charge! He returned shortly before 6PM and completed the job a bit after 8PM. He answered all questions with patience and good humor and did a great job with the actual plumbing work. Some customers might ding him for breaking a branch off a succulent and not mopping the garage floor when done. However, I balanced that against not only his willingness to stay late to do the job, but the fact that it was his 25th anniversary and he was leaving on vacation the next morning! Now that's customer service!
- Charles L....
AMATT BOWLAND PLUMBING
Matt always answers his phone and promptly schedules work to be performed. We have worked with him on many occasions and have always been impressed with his professionalism, promptness and courteousness. We use him exclusively for all of our plumbing needs.
- Elizabeth G....
AHanna Plumbing & Supply Inc
Provided great service with replacing our 75-gallon water heater. Replaced aging valve that showed signs of corrosion. City of Escondido water supply is very hard and signs of valves corroded were visible at this valve and other valves in the house. Previous owner did not install water softener. Hanna replaced gas line with new, reliable polyethylene line instead of aluminum line. Install drip pan. Also recommended inspection of sacrificial anode inside tank every 2 years. Very professional. Called ahead before arriving.
- Elmer A....
AJohnson Air Mechanical Inc
Excellent. Not only is Paul knowledgeable, he is a really great guy. Many times these two qualities don't go hand in hand. Highly recommended. Our Situation: We bought a house a couple of years ago and inherited a 15-20 yr old HVAC system. System itself works fine, no complaints. Except our flex duct work in the attic was quite old and in several spots, the plastic wrap around the insulation was literally shredding and peeling off the tubing. This impacted air delivery temps from room to room. There were also some crushed ducts from stepping on them (tight attic.)There were also some big unsealed gaps in the plenum which results in attic air being pushed into the living space. Initial Meeting: I called Paul for a consultation (actually emailed Dianne :)). He showed up on time and was very courteous. We had briefly discussed some of the issues we were having based on my amateur observations. He took a look up there and spend a good amount of time.He had pointed out the issues as well as some others like our aging gas line which was not up to (today's) code.I knew after our discussion that he was the right guy for the job. He listened to not only our budget needs but also was someone that made sure when he did the work it was done right (sealing all the ducts etc.)He sent the proposal and all of his credentials within days of our meeting. The work done: Per the quote, all work was done and done well (albeit during one of the hottest weeks of the year.) Both he and Hector did an outstanding job. How do I know? The results speak for themselves. The airflow going in and out of the system is strong and when I go into the attic, I dont hear any air leaks like I did before.Probably the nicest addition besides everything else, were the balancing dampers. There are some rooms which we rarely spend time in and others which are a bit bigger that we do (eg. living room.) Once I got up there and balanced the system to our needs, the comfort level is like night and day now between the old and new ductwork. Other items of note: -  I had to take care of some pop up business which ran right into our scheduled appts and he was totally accommodating. - Very professional and clean. Drop clothes were used where he was treading.- NEVER got the dreaded hard sales pitch about NEEDING a new system (which I got before from another proposal.) I am aware that due to the age of the system, at some point it may need replacing, but as for right now and our current needs, its just not a top priority (we live in San Diego after all.) When I relayed to Paul our actual usage and needs he agreed.
- James D....
BAnderson Plumbing Heating & Air
The fireplace was already set up with a gas log set up by the previous owner. For unknown reasons, the previous owner disconnected the gas supply line that ran from the furnace to the gas log set. The gas supply pipes in the fireplace were still in place. The in-line gas valve outside the fire box was still in place. The original gas supply pipe ran from the first floor fireplace into the full height basement underneath the fireplace room, where the pipe had been capped off. 12 feet away is the gas furnace (new in 2009, so the gas supply pipe to the furnace was new in 2009). The supply pipe to the furnace in out in clear view and has no obstructions of any kind. The basement is full of day light, has a full size entry door, and is about 15 foot by 15 foot. The ceiling is unfinished - complete access to the space between the floor joists. You can stand in the middle of the room and almost touch the furnace gas pipe with one hand and almost touch the capped end of the supply pipe to the gas log set. It was a "dream job" it was so easy to do. The worker first spent an hour figuring out what to do. The plan was easy: install a T fitting in the supply pipe to the furnace, install a shut off valve, run a 12 foot flex gas line, take the cap off the pipe to the fireplace upstairs, attach the new flex line. Done. That took the worker an hour to figure out. Part of the process was to call the office to find out what to charge. Apparently the people out in the field aren't allowed to provide an estimate - someone sitting in an office in El Cajon, who has never see the job site, decides what to charge. The estimate was $1,800. Yep, $1,800. I was not at home but my partner decided to approve the job and it was done. After the one hour "consult", the workers went away for lunch and to pick up parts - they returned and took four more hours to complete the job. The workers were excellent (probably embarrassed by the price they had to quote, but they didn't say anything) and the job appears to have been well done. They (the plumber and a student plumber) were polite, professional, respectful of my property. Not unlike any other professional trade person I have hired in the past. That night I continued to digest the high price tag. If I paid the workers $200 an hour for the five hours invested (=$1,000), that meant I paid $800 for a 12 foot gas pipe and one shut off valve. If it ends up I paid less than $800 for parts, then I paid more than $200 an hour for labor. The next morning I called Anderson Plumbing and said I wanted to talk to someone about how the $1,800 was determined for my job. I was told "we have to exam the invoice and will call you back". Later a message was left that Kelly (Anderson) would be calling. Instead of a call - which would have allowed me the opportunity to ask questions, etc. - I received a two page letter from Kelly Anderson, Office Manager. It was the rudest, most presumptuous and poorly written letter from a business I have ever received. In the two pages, my issue of "how did my specific job come to $1,800?" was never addressed. Instead, Kelly informed me that I was "dismayed" and "upset" about the price, yet I never said anything about my emotional state to anyone at Anderson. Kelly informed me that Anderson Plumbing was expensive and they would make no apologies about that. In fact, Kelly went on to tell me, Anderson Plumbing cost more because they drug test their employees and if I used some other company, I ran the risk of having my home robbed after the fact by the drug using workers of other cheaper companies - Kelly writes: "please do not scoff; this is a very real problem in our industry". Kelly then lectured me on the purpose of "free enterprize." Kelly told me I would be upset to pay for a steak in an expensive steak house only to learn that is would be cheaper in a less quality restaurant. Kelly suggested that Anderson Plumbing provided a better product, like a good steak I guess. Kelly lectured me about the cost of doing business and how they are told every quarter by the company accountant how much to charge the customers. The list of things that cost Anderson Plumbing to do their business was so extensive, that I was surprised I didn't see a charge to customers for the cost of wear and tear on the plastic light switches used to turn on the office lights in the morning. Kelly says that their costs "are based on our costs and only our costs", but then goes on to say that she feels it is "fair" that Anderson Plumbing realizes a 10% profit on every dollar. Kelly needs to learn that "cost" and "profit" are not the same thing but they both effect the bottom line cost to the customer. Toward the closing the end of the letter, Kelly says "even thought it may be counter intuitive, we owe it to our customers to be priced correctly." Counter intuitive? I offer this long example of my contact with Anderson Plumbing to reveal my experience with attempting to address a concern. Instead of talking with me about it, I was sent a form letter telling me that my concerns were not as important as theirs and I should be happy I paid their extra high costs. I read some of the "company response" to other complaints on Angies List. The president, Mary Jean Anderson, says "we have a 100% satisfaction guarantee. We will refund 100% of the cost if you are unhappy with the product or service" OK, Ms Anderson, I am very unhappy with the insulting service provided by your agent, Kelly Anderson. If you are true to your word, please refund my money. ADDENDUM: ADDED 10/01/11 - "Shortly after my original posting, I was contacted by the owner of Anderson Plumbing. The conversation went well. Ms. Anderson noted that the nature of my post has caused her to re-examine the operation of the business office of her company. Ms. Anderson expressed her thoughts and feelings and then solicited my thoughts and feelings. To the reader: I have no concern re: the professionalism or quality of the work provided - both were very good. My concern was not understanding the high cost vs. my job requirements and the initial disregard offered as a response to my concern. Ms. Anderson provided good "service recovery" in a personal and genuine manner. Although I still disagree with the company's expected reimbursement rates for a job such as mine, I am confident that Ms. Anderson would happily accept a telephone call to discuss a proposed "up front" job cost. I will change my ratings as follows: Overall : B - ultimately I was satisfied with the outcome but didn't like what it took to get there. Cost: still disagree, but will give it a C out of respect for what Ms. Anderson is trying to provide to the community. Quality: A for workmanship, F for initial response, A for service recovery. Responsiveness: F for initial response, A for Ms. Anderson's response. Punctuality: A for Ms. Anderson's reaching out to me. Professionalism: A for the work done, F for the initial response, A for Ms. Anderson's subsequent response. Advice for other members: I would consider hiring this company again - the actual work they do has been very good - but I would ramp up my due diligence regarding proposed costs."
- Roger A....