My water heater and furnace are installed in a closet in my family room (former garage). While sitting at my computer in the family room, I started hearing a fast drip drip drip so went to investigate. Discovered the 19 year old water heater was apparently leaking from the bottom - some water standing in the sheet metal tray it was installed in (thank goodness, or the water would've run out the closet and all over the slab floor of the family room!) so I shut off the main water to the house, shut off the pilot light to the water heater, attached a hose to the outlet on the water heater, and started it draining. I did NOT know at that time that the sheet metal tray actually had a small drain hole in it, which apparently goes under the house and into an adjacent sink's drain pipe. As soon as I was satisfied that I wasn't going to get water damage, I called Big Angelo's Plumbing, and Joe answered. Last time he was here was in January of this year. I told him who I was and he immediately said, "Oh, I remember you! You live on xxxx Road, right?" WOW! That's impressive. I told him that was correct, and he asked me what kind of problem I was having, and how could he help me? I explained and he said he could have someone over within the hour. Sure enough, Lewis arrived just short of an hour later. He was very courteous and promptly confirmed that the water heater was DOA, and we had a discussion re: tankless vs. traditional. Due to the additional cost of the tankless, I went with the traditional, and he called Joe at the office to bring a new one out. He also recommended replacing a couple of the valves that service the water heater, as well as the gas line, which had a very small inlet valve. While we waited for Joe's arrival, he noted the furnace and asked how it was working? I said it was fine, but we hadn't had it serviced in 2 years - he said he was really a "heater guy" and he could do it while we waited if I wanted him to. I readily agreed - heck, two birds with one stone! He gave the furnace a thorough going over, adjusted the burners for optimum performance, and told me it was good to go for another couple years. When Joe arrived, they both worked to complete the removal of the old water heater and installation of the new one. They obviously are both VERY good at what they do, knowledgeable, and work without hesitation or head-scratching (and I've seen a lot of THAT from other plumbers, but that's another story!) - soon the job was completed, the water turned back on, the pipes all bled of air, and me, a happy camper again! It was about 1:30 when they left here - so from phone call to completed installation of a new water heater, around 3 hours. AMAZING! I figured we'd be without hot water til sometime today! I have recommended Big Angelo's to many people and those who have tried Joe and his company have all been pleased. Keep up the good work, Joe, you know how to keep the customer happy while providing quality work! AND Lewis was fantastic! ANY time I need plumbing or heating work done, or hear of anyone who does, you can bet I'll be thinking of Big Angelo's.