Water was backing up into my tub and shower, and clear water flowed from my cleanout when I opened it. I didn't know if it was a clog in the main drain pipe or a problem with my septic system. I called Earls because of the plumbing services reviewed on angies list, and because, in addition to plumbing repairs, their own web site said: < For complete service, maintenance, and repair of your septic system and leach field, call Earl's Performance Plumbing today. At no charge we will send a technician out to perform a complete septic tank and septic system anaylsis to determine the condition of your septic tank, leach field, leach lines, and related plumbing. All of our work is backed by our 100% satisfaction guarantee - fixed right or it's free, so call now: 343.0330. - Septic tank repairs -Leach field inspections & repairs -Septic system maintenance -Escrow inspections -Sewer hook ups -Excavating and backfill Call Now 343.0330 > I figured I was covered... I described my problem, and said that I didn't know if it was a clogged drain pipe or my septic. They were very nice, and seemed professional, and prompt. They sent a nice, polite, repair man in a couple of hours, who snaked out my cleanout, told me the drain was clear, and then told me my septic tank was full, that was the problem, and they don't handle that. He told me I would have to have my septic tank pumped out. 20 minutes and $118 later I have to find someone who can actually do the job, having wasted the time and money. I mistakenly thought that complete service, maintenance and repair of your septic system meant they could fix my septic if it needed it. Update on 4/10/14: I had another company come up to pump out the septic today. When they lifted the lid, they found that the DRAIN was clogged, they showed me the clog, a tangle of roots, I watched them clear the drain. I watched the water, etc. run out. They told me that my backup was caused by the clog. So Earl's did not even do what they charged me for. I feel like I was taken advantage of: -either the technician did not know how to snake out a drain, or -did not want to do the work it would take to clear the drain, or...? UPDATE 4/22/14 I received a note with an apology and a refund of my charges from Earl's, which was very professional, and based upon this I would definitely try to use them if I had an indoor plumbing problem in the future.