Ordbend Dehumidifier Installation

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Reviews in Ordbend for Dehumidifier Installation

AVARDELL'S AC & HTG
We have had the unit for 3 weeks. So far ...... perfect! It's a Day and Night unit.....larger than our old one and there is more air flow which means it's a little more noisy; probably to be expected since it's larger, but we've gotten use to it, not bothersome. It seems to run for much shorter periods than the old one too.
- Bill A....
CGallaghers Plumbing, Heating & Air Inc.
After having my a/c unit looked at my service guy said it would need some work but the unit was 18 years old. He told me they had some good deals going so I took at look. He sold me a Lennox Air Flow unit and an updated larger return to get my system up to speed. They installed the unit and return on the following Wed and when I got home that evening and took at look at it to my surprise it was a different unit than the one I purchased, a Rheem not a Lennox. I called the company to see what was going on and was told the install manager would return my call, he never did. I called again and finally got  the install manager and he told me the unit they sold me was too big for the area I had so they upgraded me to this unit. He said he would email me the dimensions and  the paperwork for the new unit, he never did. At this point I am thinking I just got screwed and they are hiding something. I called the company again and the reception girl told me someone would call me back, they never did. I gave it one last try before calling my lawyer and asked for the company manager, I was told he wasn't in yet and that he would call me back. This time I did get a call and he really couldn't tell me why but said the unit they put in was a better unit and he would find out what happened. He emailed me back and explained the situation and I was satisfied with his explanation, but it was not what the install manager had told me. All in all the service people they have on the a/c side are great but the office people are a little sketchy. The unit works great but I really had to jump through a lot of hoops to get satisfaction and at the price I paid I should not have had to. A simple phone call from them telling me the problem would have averted any concerns, but like the several calls I made to them, I never got a call. I probably wouldn't use them again but I am kind of tied to them for taking care of my new unit under the warranty.
- Gary S....
FService Experts - Chico
I had, and continue to have a nightmare with Service Experts (formerly Arctic Air).  I had a 13,000 airconditioning/heating unit installed in my home at the begging of summer.  Since the unit was installed at our home, we have not had adequate cooling to any of the rooms in the house.  Some rooms were freezing, some, primarily the master bedroom, where the cooling is most important, it continued to be sweltering hot. On at least three occasions Service Experts were at the house to check on the problem.  On each occasion we were told they would return "in a few days" or "early next week", and on each occasion it took us waiting for them to return for more than two weeks and then finaloly calling to get them out.  Each time we complained about this to the expert who was at the house and were told he would send "the manager" or "the boss".  The final time the expert told us not to worry that he  was "the boss" implying that our troubles were over.  It has been at least two months since that visit.  On each visit there was no explanation for why the air flow is so poor.  Most recently the service expert suggested we consider cutting another vent in the master bedroom and have two sources of airflow.  I was actually ok with that if it would fix the problem in there, but then again, no further communication from SE.  On all service visits the subject of vent face covers was addressed.  I was under the impression that they would be replacing all of the old painted, bent up, non-adjustable vents covers that have been on the vents for ever and look absolutely hideous.  Instead, they only replaced three or four, and in each case, with an ill fitting face cover that doesn't cover the paint that was chipped away by pulling the old off.   Finally, I'm not convinced that the 13K unit they sold us was really needed.  I have come to question this due to the fact that: 1) there is no improvement to heating and cooling in the house, 2) Our PGE bill has not decreased as was touted by the salesperson, and 3) A friend of mine recently purchased a unit from Service Experts and paid 15K but has a home twice as large as ours.  In closing, my concerns are, poor service, poor follow through, poor client dissatisfaction response and resolution and, questionable professional advise with regard to cost of recommended equipment.  I very much hope Costco customer service is able to help with all these issues as I have little interest to take this to the next level and don't even know if I have any legal posture to take.  Be wary of working with this company.
- Janine C....

Appliance Repair - Small in Ordbend

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Business Description: We are a heating and air conditioning service offering residential and commercial heating and repair, as well as instillation and maintenance.
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Recent Review: We have had the unit for 3 weeks. So far ...... perfect! It's a Day and Night unit.....larger than our old one and there is more air flow which means it's a little more noisy; probably to be expected since it's larger, but we've gotten use to it, not bothersome. It seems to run for much shorter periods than the old one too.
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Reviews
Recent Review: After having my a/c unit looked at my service guy said it would need some work but the unit was 18 years old. He told me they had some good deals going so I took at look. He sold me a Lennox Air Flow unit and an updated larger return to get my system up to speed. They installed the unit and return on the following Wed and when I got home that evening and took at look at it to my surprise it was a different unit than the one I purchased, a Rheem not a Lennox. I called the company to see what was going on and was told the install manager would return my call, he never did. I called again and finally got  the install manager and he told me the unit they sold me was too big for the area I had so they upgraded me to this unit. He said he would email me the dimensions and  the paperwork for the new unit, he never did. At this point I am thinking I just got screwed and they are hiding something. I called the company again and the reception girl told me someone would call me back, they never did. I gave it one last try before calling my lawyer and asked for the company manager, I was told he wasn't in yet and that he would call me back. This time I did get a call and he really couldn't tell me why but said the unit they put in was a better unit and he would find out what happened. He emailed me back and explained the situation and I was satisfied with his explanation, but it was not what the install manager had told me. All in all the service people they have on the a/c side are great but the office people are a little sketchy. The unit works great but I really had to jump through a lot of hoops to get satisfaction and at the price I paid I should not have had to. A simple phone call from them telling me the problem would have averted any concerns, but like the several calls I made to them, I never got a call. I probably wouldn't use them again but I am kind of tied to them for taking care of my new unit under the warranty.
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Business Description: Additional DBA - Service Experts LLC, Service Experts Heating & Air Conditioning, Service Experts Heating & Air Conditioning, Artic Aire Service Experts. See BBB for additional DBAs. Additional email - customercare@serviceexperts.com. Locally operated.