First problem what to do about the water, the company ripped up the flooring, stripped the padding, then turned on the blowers to dry out the carpets. Only after we had vacuumed up all the standing water with a shop vacuum. ServPro should have informed us that we'd need to stay in a hotel, while the work was performed. We were in the house during all the work, which was a big mistake! The drywall was taken off only half way up the walls, they also removed the insulation. But, they didn't install replacement insulation. We live in a Condo, and now we have to hear everything our neighbors say and do as if we were right there! The drywall they installed was 1/2-inch drywall, we needed 1/2-inch for the walls as well as 3/4-inch for the ceilings damaged by the water. The 3/4-inch wasn't installed, just the 1/2-inch drywall everywhere. Never mind that the assessment stated that the bathroom needed to be replaced, that was work ServPro claimed was done, but it wasn't! We were told by the building inspector that the stairs would need to be rebuilt, ServPro told my mother: "that would add to her bill, which was going to be another $15,000 out-of-pocket." The insurance carrier, later notified my mother that the contractor should've included the building inspectors comments in our damage assessment. What really set my mother over the edge was that ServPro contacted our insurance carrier directly and informed them that ServPro would be installing the new flooring to be put into the house, never mind that ServPro had my mother pay for the same thing. What is the results of the work performed? We have a house that is colder and draftier in the winter, hotter in the summer. We've had to have the house treated for mold, especially in the bathroom. Mom would love to have the rest of the house rebuilt, but as a result of our experiences with ServPro, Mom is less inclined to trust anyone.